Mortgage Loan Officer, OH-Cleveland
About The Position
Citizens is hiring a Mortgage Loan Officer to grow its mortgage business in the states where it operates. The role focuses on building and maintaining a network of referral relationships—including realtors, builders, and professional and personal contacts—and participating in business development, community homeownership efforts, and professional organizations. The Mortgage Loan Officer interviews new and existing customers to understand their mortgage needs, advises them on suitable products, terms, and pricing, gathers required information, and prepares complete mortgage applications in accordance with applicable procedures and policies. The role also involves meeting sales goals and objectives while providing strong customer service and contributing to branch success.
Requirements
- Two or more years of retail residential mortgage sales experience.
- Documented residential mortgage loan volume of at least $8 million in the past 12 months.
- Established relationships with local referral networks.
- Ability to communicate clearly and effectively, verbally and in writing, with a broad range of audiences.
- Strong computer skills and experience using laptop technology.
- Meet and follow all SAFE Act requirements, including successfully completing required background checks and obtaining a Unique Identifier from the NMLS.
Nice To Haves
- BA/BS degree or equivalent experience in residential mortgage sales; a BA/BS degree is preferred.
Responsibilities
- Build and maintain business relationships that generate referrals and new mortgage lending opportunities.
- Participate in business development opportunities, community efforts to promote home ownership, and professional organizations.
- Interview new and existing customers to determine their loan needs.
- Advise customers on appropriate mortgage products, terms, and pricing, and gather required information.
- Generate complete mortgage applications while following appropriate procedures and policies.
- Meet sales goals and objectives, including sales and referral goals.
- Deliver outstanding customer service and develop positive customer experiences.
- Proactively develop and expand customer relationships to contribute to branch success.
- Improve personal productivity through attention to detail, self-motivation, and adaptability.
- Participate in opportunities to expand knowledge, influencing skills, and interpersonal skills.
Benefits
- Competitive pay
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement benefits
- Maternity and paternity leave
- Flexible work arrangements
- Education reimbursement
- Wellness programs
- Paid time off policy that exceeds applicable mandatory paid sick or paid time-away policies
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
