Mortgage Loan Officer

Del-One Federal Credit Union•Dover, DE

3d•Onsite

About The Position

The Mortgage Loan Officer originates real estate mortgage loans under Del-One FCU product guidelines and processes loans according to Del-One procedures through delivery to a Mortgage Support Specialist. The role focuses on growing mortgage production by assisting branch and credit union personnel with mortgage leads, developing relationships with realtors and other professionals, and generating leads through those relationships. The position is assigned to Sussex County, Delaware, to expand mortgage products and services in the southern part of the state. The officer collects and reviews supporting loan documentation, meets production and quality standards, and complies with consumer and real estate lending laws and requirements. The officer has a dedicated office at the Seaford Branch and visits Dagsboro, Lewes, Milford, and other branches during the week to build relationships with teammates and members. The role also involves attending networking events and participating in organizations such as the Sussex County Chamber of Commerce or Association of Realtors.

Requirements

Bachelor’s degree or equivalent experience.
At least 5 years of experience in retail lending.
Eligibility for registration with the National Mortgage Licensing System.
Proficiency, or ability to become proficient, in mortgage lending compliance and regulatory requirements, including federal and state lending statutes.
Solid understanding of mortgage underwriting criteria.
Knowledge of retail lending concepts and principles.
Thorough understanding and strong working knowledge of credit, underwriting, credit policy, and financial statement analysis.
Formal training in personal financial analysis and tax return analysis.
Ability to quickly learn automated underwriting systems.
Strong PC skills, including loan operations systems, Adobe, Microsoft Windows, and Office products.
Strong interviewing skills.
Excellent communication and public relations abilities.
Good analytical and financial skills.
Ability to operate related computer applications, a calculator, and other basic business equipment.
Ability to travel throughout the state of Delaware to meet members and prospective members at Del-One branches.
Unquestionable integrity and a genuine desire to help others.
Ability to thrive in a high-volume, fast-paced environment.
Self-motivated and self-sufficient approach to work.
Strong organizational and time-management skills, with close attention to detail.
Ability to build and maintain positive, effective relationships.
Strong oral and written communication skills, listening skills, and ability to present information and respond effectively to managers, referral sources, and customers.
Strong work ethic and ability to achieve production results.
Ability to adhere to mortgage loan standards and laws.

Nice To Haves

Real estate background.
Credit union industry background.
Fluency in another language, preferably Spanish and/or Haitian-Creole.

Responsibilities

Source mortgage loan origination leads, primarily away from Del-One locations or a home office.
Develop and build relationships with realtors and other business professionals.
Understand and market Del-One mortgage loan products.
Meet with applicants to gather mortgage application information and answer questions about products and processes.
Collect loan documentation and financial information and upload it into the loan operating system.
Analyze applicants’ financial status, credit, and related evaluations to assess loan feasibility.
Learn and use the credit union’s point-of-sale and loan operating systems.
Communicate effectively with mortgage support, processing, and underwriting staff.
Maintain member satisfaction and resolve member complaints effectively.
Maintain communication with members, realtors, and other referral sources, including scheduled meetings and sharing relevant information.
Attend loan closings, sales meetings, and officer meetings.
Support member relationships through ongoing member and referral-source contact, service, and product knowledge.
Comply with credit union policies and legal and regulatory requirements for lending.
Maintain complete, accurate, and timely loan documentation, files, and reports, including scheduled monthly reports.
Meet or exceed established production expectations.
Travel throughout Delaware to meet members and prospective members at Del-One branches.
Attend networking events and participate in relevant Sussex County business or professional organizations.