Mortgage Lending Insurance Administration Specialist

Truist Bank • Richmond, VA

3d

About The Position

Responsible for the efficient and accurate monitoring and enforcement of insurance coverage to protect collateral within the servicing portfolio. The role ensures timely review and analysis of insurance coverage based on regulatory and investor guidelines and communicates consistently with clients about coverage compliance associated with their accounts. Coverage includes hazard insurance, flood insurance, optional insurance, and private mortgage insurance.

The position performs data entry and validation for new line setup, renewal dates, scheduled termination dates, and client inquiries. It issues client notifications regarding coverage sufficiency, termination, lender placement, and insurance cancellation; maintains the internal system of record for document issuance and retention; and stays current on applicable regulatory timelines and investor guidelines. The specialist also identifies and communicates adverse issues, trends, and inefficiencies, proposes solutions, contributes to resolutions, and maintains relationships with internal and external business partners.

Requirements

• College degree or comparable education and experience.
• One to two years of mortgage, banking, banking operations, or comparable experience and education.
• Proficiency with Microsoft Office products, including Word and Excel.

Nice To Haves

• Two or more years of retail banking, banking operations, law firm, or corporate setting experience.
• Strong research and investigation skills.
• Proficiency with banking software, deposit account systems, or mortgage servicing systems.
• Excellent written and oral communication skills.
• Ability to prioritize a significant volume of work with simultaneous deadlines.
• Strong organizational skills and attention to detail.
• Ability to work effectively in teams and independently and make effective decisions consistent with the role and responsibilities.

Responsibilities

• Complete data entry and validation at new line setup, renewal dates, scheduled termination dates, and in response to client inquiries.
• Issue accurate and timely client notifications regarding insurance coverage sufficiency, termination, lender placement, and cancellation.
• Update the internal system of record to capture document issuance and retention standards.
• Stay current on regulatory timelines and investor guidelines related to insurance in mortgage servicing.
• Identify and communicate adverse issues, trends, or inefficiencies to management and other lines of business, propose solutions, and contribute to agreed-upon resolutions.
• Build and maintain relationships with internal and external business partners while managing expectations and accountability.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Accidental death and dismemberment coverage
• Tax-preferred savings accounts
• 401(k) plan
• At least 10 days of vacation during the first year, prorated based on hire date and full-time or part-time status
• 10 sick days, prorated
• Paid holidays
• Depending on position and division, the role may also be eligible for a defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level