Mortgage Insurance Specialist

CrossCountry Mortgage•Cleveland, OH

12d

About The Position

The Mortgage Insurance Specialist supports RoundPoint Mortgage Servicing LLC by maintaining the quality and accuracy of loan servicing data and supporting a positive experience for borrowers, clients, payees, and internal customers. The role helps minimize the risk of damage, default, foreclosure, and repossession by ensuring timely and accurate payments for escrowed items and monitoring non-escrow accounts. The specialist works with minimal supervision and develops working relationships with vendors, investors, coworkers, customers, and other key stakeholders. The position reports to the Mortgage Insurance Manager. The specialist handles mortgage insurance and escrow exceptions, processes disbursements, researches and resolves payment issues, maintains payee headers, monitors loans with vendors, and prepares and resolves exception reports. The role also provides customer service, identifies process trends and potential issues, recommends improvements, and assists with special and seasonal projects. Work must follow RoundPoint policies and procedures, investor requirements, and applicable state and federal regulations.

Requirements

Associate’s degree or an equivalent combination of education and experience.
Knowledge of mortgage servicing documents and processes, particularly escrow administration.
Knowledge of federal and state regulations and investor requirements related to escrow administration.
Ability to create and analyze portfolio data reports for management.
Knowledge of mortgage insurance payments and escrow disbursements.
Excellent communication and customer service skills.
Excellent prioritization and time-management skills.
Proficiency with Microsoft Office applications.
Ability to work with minimum supervision.

Nice To Haves

Bachelor’s degree preferred.
Mortgage servicing application knowledge, preferably Fidelity LPS.

Responsibilities

Identify and resolve mortgage insurance and escrow exceptions.
Process disbursements on or before renewal, due, or penalty dates.
Research and resolve mortgage insurance issues.
Maintain payee headers.
Work with vendors to monitor escrow and non-escrow loans.
Prepare exception reports and resolve exception items.
Ensure mortgage insurance payments are accurate and timely.
Maintain consistent attendance to fulfill essential job functions.
Perform duties in accordance with company policies and procedures, investor requirements, and state and federal regulations.
Provide professional customer service and maintain an acceptable level of customer satisfaction.
Respond to payees, investors, and borrowers concerning mortgage insurance status.
Identify trends affecting the efficiency, quality, and accuracy of escrow administration and recommend action plans.
Communicate with vendors about exceptions to identify and resolve issues and trends.
Identify potential issues or concerns and participate in solutions, including recommending and developing policies and procedures.
Assist with special and seasonal projects, such as year-end reporting or acquisitions.
Perform other duties as requested by the Escrow Supervisor.