Mortgage Insurance Claims Specialist II

Newrez LLC•Houston, TX

21h

About The Position

The Mortgage Insurance Claims Specialist II is responsible for timely and accurate claims filing and assembling complete claims packages for mortgage insurance, government, and/or investor (GSE) reimbursement claims. The role covers post-sale activities such as property preservation and eviction updates, conveyance of title, title delivery, gathering required documentation, and compliance with Freddie Mac and Fannie Mae servicing requirements during the reimbursement timeframe. The specialist also responds to inquiries and requests from internal and external sources. The position requires managing multiple claim types and time-sensitive deliverables, reviewing servicing activity from default through claim filing, and ensuring claims are accurate, sufficiently documented, and eligible for recovery. The specialist researches and resolves post-sale and claims issues, reconciles proceeds, files supplemental claims when needed, tracks deferments, and supports special or seasonal projects such as audits and year-end work. Other duties may be assigned by management.

Requirements

High school diploma or equivalent required.
At least 3 years of claims filing experience required.
Default-related mortgage servicing experience required.
Knowledge of FHA/VA/USDA default servicing guidelines required.
Proficiency in Microsoft Office, including Outlook, Word, and Excel.
Experience reviewing processes, reports, and/or documents with strong attention to detail.
Ability to develop strong working relationships with stakeholders, vendors, and peers.
Excellent problem-resolution and organizational skills.
Excellent written and verbal interpersonal and communication skills.
Self-motivated, with the ability to work to timelines without direct supervision.
Must have a smartphone meeting Company security standards and capable of installing apps such as Microsoft Authenticator; employment is contingent on this requirement.

Nice To Haves

College degree preferred.
Experience with Proven or another claim system preferred.
Familiarity with GSE and government loan servicing guidelines.

Responsibilities

Review and monitor claim due dates and other claim-related deliverables.
Forensically review servicing from date of default to claim filing to identify key data elements and claimable expenses and maximize recovery of losses and incentives.
Review servicing notes, monthly servicing reports, timelines, supporting documents, and claim details to ensure documentation is accurate and sufficient.
Monitor and communicate servicing updates to maintain claim eligibility and compliance with guidelines.
Perform post-sale servicing functions required by MI, investor, and HUD/VA/USDA guidelines, including responding accurately and promptly to information and documentation requests.
Research and resolve issues arising during post-sale and claim timelines.
Reconcile claim proceeds, file supplemental claims as needed, and track deferments.
Manage time-dependent deliverables across multiple claim types.
Identify trends affecting claims efficiency, quality, and accuracy.
Assist with special and seasonal projects, including audits and year-end work.
Perform other duties as assigned by management.