Mortgage Lending Manager

Centennial Bank•Brentwood, TN

13h

About The Position

The Mortgage Lending Manager solicits residential first mortgages through contacts with Realtors, builders, and developers; interviews loan applicants; and makes credit decisions. The role supervises designated Mortgage Loan Originators and/or Mortgage Lender Supervisors and provides strategic direction and leadership to meet corporate and divisional goals. Working with the management team, the manager ensures mortgage loan production meets strategic and regulatory objectives, quality standards, and compliance guidelines. The position works with branch offices to promote home loan products, handles and follows up on referrals, develops referral relationships, takes borrower applications, analyzes financial data, collects supporting documentation, and delivers loan packages to processors. It maintains knowledge of loan products, procedures, and underwriting guidelines and uses daily rates, credit reports, and automated underwriting system responses. The manager oversees originator goals and productivity, supports market sales, coordinates production with operations and processing, monitors customer service, and responds to CRA and Fair Lending reports. The role also attends lending meetings and completes BSA/AML and other required compliance training. The position requires broad knowledge in fields such as accounting, marketing, business administration, and finance, equivalent to a four-year college degree plus related experience and management experience, or an equivalent combination. S.A.F.E. Act registration through NMLS is required at employment. The manager supervises a moderate-sized group, described as 8–15 employees, within the Mortgage department. The work environment has usually moderate noise and may involve travel, evening or night work, intermittent standing, walking, pushing, carrying, or lifting. The work is highly repetitive and low in physical intensity; it primarily involves sitting, with occasional movement and lifting or moving up to 10 pounds.

Requirements

Broad knowledge of fields such as accounting, marketing, business administration, or finance, equivalent to a four-year college degree, plus six years of related experience and/or training and three years of related management experience, or an equivalent combination of education and experience.
S.A.F.E. Act registration through the Nationwide Mortgage Licensing System (NMLS) at the time of employment.
Ability to read, analyze, and understand general business or company-related articles and professional journals, and to speak effectively before groups of customers or employees.
Ability to calculate discounts, interest, commissions, proportions, percentages, area, circumference, and volume, and apply fractions, ratios, and proportions to practical situations.
Ability to solve practical problems involving known variables and limited standardization, and interpret written, oral, or diagram-based instructions.
Intermediate skills in 10-Key, accounting, spreadsheets, and other software.
Basic presentation/PowerPoint and word-processing/typing skills.
Ability to work well independently and with others.
Attention to detail.
Ability to meet the physical requirements of the position, including frequent sitting; occasional standing, walking, stooping, kneeling, crouching, or crawling; and occasional lifting or moving of up to 10 pounds.

Nice To Haves

Three years of management experience in mortgage is preferred.

Responsibilities

Work with assigned branch offices to ensure awareness of home loan products.
Handle branch office referrals and provide appropriate follow-up.
Develop referral contacts, including Realtors, builders, and professional and personal contacts.
Analyze financial data to determine creditworthiness.
Maintain knowledge of loan products, processing procedures, and underwriting guidelines.
Take borrower applications.
Access daily rates, credit reports, and automated underwriting system responses and transmit information to the processor.
Collect appropriate documentation from applicants and deliver complete loan packages to the processor promptly.
Maintain high customer service and manage applicants’ and support staff’s expectations.
Attend and participate in lending meetings as required.
Supervise designated mortgage originators and/or mortgage lender supervisors.
Set and monitor production and income target goals for originators.
Keep originators informed about new products, procedural or product changes, and productivity tools.
Work in the field to support sales and develop relationships with Realtors, closing agents, attorneys, and other centers of influence.
Work with the operations manager to maintain effective coordination between production, operations, and processing.
Monitor customer service levels.
Monitor and respond to CRA and Fair Lending reports, including developing market strategies.
Work in a constant state of alertness and in a safe manner.
Complete BSA/AML and other required compliance training.
Perform other related duties as required or assigned.
Carry out supervisory responsibilities in accordance with organizational policies and applicable laws, including interviewing, hiring, training, assigning and directing work, appraising performance, rewarding and disciplining employees, addressing complaints, and resolving problems.
Plan, direct, and coordinate the work of the Mortgage department; make decisions and personally handle the more difficult aspects of assignments.