Mortgage File Coordinator

First State Community Bank • Farmington, MO

5d • Onsite

About The Position

First State Community Bank is seeking a fast-learning, career-driven Mortgage File Coordinator. The position aids mortgage loan officers (MLOs) in structuring and reviewing mortgage loan applications and works with MLOs and third parties to move loans through underwriting. The coordinator collaborates across processing, underwriting, production, and frontline teams to address loan issues, verify conditions, support customer service, and help ensure loans meet applicable compliance and GSE guidelines.

Requirements

• Be detailed and organized, with the ability to multitask.
• Be open and objective, and accept ownership of assigned tasks.
• Be goal-oriented and driven, and enjoy a fast-paced day.
• Have strong verbal and written communication skills.

Nice To Haves

• Encompass knowledge is a plus.

Responsibilities

• Work with underwriting, production, and third parties to address loan issues and possible restructuring of loan files or conditions.
• Communicate all aspects of loan transactions accurately and efficiently, with a focus on excellent customer service.
• Work with the processing team to devise a plan for one-touch files in accordance with the service level agreement.
• Ensure loans are compliant and accurately meet GSE guidelines.
• Record events, issues, and resolutions in Encompass.
• Improve knowledge of Fixed Rate products.
• Review loan conditions to ensure received materials match what is needed for submission.
• Cross-train within the department to understand file workflow and the work of each desk.
• Serve as a resource and support contact for frontline staff seeking knowledge or customer support.

Benefits

• Competitive pay and benefits package, with a variable compensation program based on team performance.
• 401(k) with a generous employer match.
• Helpful, qualified, and available leadership.
• A caring, stable work environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed