Morning Server at the Municipal Grand hotel
About The Position
The Morning Server at Municipal Grand is responsible for providing attentive hospitality and serving food and beverages to hotel and restaurant guests. The role supports front-of-house operations, including greeting guests, running food and drinks, clearing tables, and assisting wherever service needs require. Servers are expected to learn the property’s food and beverage offerings, service standards, POS, and operating procedures; maintain guest satisfaction; and work collaboratively with teammates and management. The hotel is described as a luxury independent property with 44 rooms, a restaurant, two bars, and a pool, and was scheduled to open in May 2025. The position requires a professional, thoughtful, and adaptable approach to service. Servers must respond courteously to guest needs and concerns, promptly report complaints to management, recognize potentially intoxicated patrons and alert management, and contribute to a safe, clean, and sanitary environment. Additional work includes opening, closing, and weekly cleaning duties; supporting restaurant and kitchen flow; handling gift certificate transactions; helping train new hires; and continuing to learn about the company’s bar, kitchen, service, coffee, and tea programs. The role involves early mornings as well as possible evenings, weekends, and holidays, and attendance at all-staff meetings and tastings. Physical demands include seeing, hearing, speaking, reaching, frequent lifting up to 25 pounds, occasional lifting up to 50 pounds, sitting, standing for 4 to 8 hours, bending, and intermittent movement during working hours. These requirements may be met with or without reasonable accommodation.
Requirements
- Previous experience in a bar, restaurant, or hospitality setting.
- Ability to work in a fast-paced environment while maintaining composure.
- Strong multitasking and time-management abilities.
- Attention to detail, including accurate order-taking and payment processing.
- Strong communication skills and ability to interact effectively with customers and team members.
- Flexibility to work early mornings, evenings, weekends, and holidays, and to attend all-staff meetings and tastings.
- Patience and adaptability.
- Self-motivation and ability to work as part of a team.
Nice To Haves
- Two to three years of server experience in a high-volume establishment.
- Sufficient skills, knowledge, and personality to provide patrons with a memorable experience.
Responsibilities
- Serve food and beverages and provide professional, hospitable service to guests and teammates.
- Assist with front-of-house duties, including running food and drinks, clearing tables, greeting guests, and covering server or support positions when needed.
- Develop and maintain knowledge of food and beverage items, their preparation, service standards, the Municipal Grand compendium, EverNote, and POS operations.
- Monitor guest satisfaction, build relationships with regular guests, and maintain positive relations with neighborhood and industry community members.
- Handle guest challenges with tact, patience, and courtesy; report complaints promptly to management and follow the specified complaint-handling steps.
- Recognize potentially intoxicated patrons and bring concerns to management.
- Comply with sanitation standards and applicable health and legal regulations, and help maintain a safe and clean environment.
- Check in with teammates and the manager on duty upon arrival and before leaving; monitor restaurant and kitchen service flow and assist as needed.
- Complete weekly cleaning, opening, and closing duties.
- Handle gift certificate transactions, complete required documentation, and present certificates to guests.
- Continue learning about the bar, kitchen, service, coffee, and tea programs.
- Assist with training new hires by answering questions, advising on workflows, and teaching service steps and operating procedures.
- Stay current with relevant Slack announcements and channels and respond to work communications before the next shift.
- Represent Municipal Grand professionally and follow company policies and procedures.
Benefits
- 50% paid medical, dental, and vision insurance.
- Ample paid time off.
- Eligibility to participate in the company 401(k) program; the company does not currently match contributions.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
