Morning Customer Service Represenative

Planet Fitness - PF Baseline Fitness•New Brighton, MN

7d•$14 - $14

About The Position

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. This is a full-time or part-time, non-supervisory, non-exempt role reporting to the Club Manager.

Requirements

Honesty and a good work ethic.
Strong customer service skills.
Basic computer proficiency.
Ability to stand and walk for at least 75% of the shift.
Ability to talk in person or on the phone for at least 75% of the shift.
Ability to lift up to 50 pounds for less than 30% of the time.
Demonstrates active listening, problem-solving, diplomacy, and effective communication.

Responsibilities

Greet potential members and provide a great customer experience.
Answer phone calls politely and help with questions or concerns.
Take information calls and provide tours.
Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
Help maintain the neatness and cleanliness of the club.
Communicate questions, concerns, or issues to a supervisor in a timely manner.