Morning Customer Service Represenative

Planet Fitness • Mounds View, MN

5d

About The Position

The Morning Customer Service Representative is responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests. The role handles front desk activities, member services questions, and helps maintain the club’s neatness and cleanliness. The position reports to the Club Manager and is identified as full-time or part-time, non-supervisory, and non-exempt.

Requirements

• Honesty and a good work ethic.
• Strong customer service skills.
• Basic computer proficiency.
• Ability to stand and walk for at least 75% of the shift.
• Ability to talk in person or on the phone for at least 75% of the shift.
• Ability to lift up to 50 pounds less than 30% of the time.

Responsibilities

• Greet potential members and provide a positive customer experience.
• Answer phone calls politely and help with questions or concerns.
• Handle information calls and tours.
• Assist with member check-ins, sign-ups, cancellations, BCM amenity usage, and member account updates.
• Address member service issues and questions, forwarding them to the Club Manager, Manager in Training, or Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Benefits

• Free uniforms
• Training and development
• Bonus based on performance
• Employee discounts
• Flexible schedule
• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Health, dental, and vision insurance
• Critical illness insurance
• Short-term disability insurance
• Accident insurance
• Voluntary life insurance
• Pet insurance
• Health Savings Account (HSA)
• Advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed