Inside Sales Represenative

Arnoff Moving and Storage Inc.•Town of Poughkeepsie, NY

8d•$18 - $22•Onsite

About The Position

Arnoff Moving & Storage is hiring an Inside Sales Representative for its Household Goods local-moves sales team. Based in the Sales Center at 1282 Dutchess Turnpike, Poughkeepsie, New York, the role handles inbound calls and web leads from prospective customers planning a move. The representative promptly gathers move details, creates accurate inventories, prepares quotes, and works to book moves, often on the first call. Larger or more complex moves are referred to territory representatives for in-home estimates. The position reports to the VP of Sales. The schedule is Monday through Friday, 8:00 AM–5:00 PM, with Saturdays as needed. This is a full-time, non-exempt, in-office position. Compensation is $18–$22 per hour plus uncapped commission and performance bonuses. Commission is earned once the booked move is completed. The company provides paid training on its pricing, estimating, and CRM processes, and identifies a path to a territory sales role for top performers.

Requirements

At least 1 year of experience in phone sales, inside sales, or high-volume call-center sales.
A proven record of meeting or exceeding sales goals.
Confident phone presence and comfort handling objections.
Attention to detail and comfort using video surveys and a CRM.
Availability to work Saturdays as needed.
High school diploma or equivalent.

Nice To Haves

Experience in moving, relocation, logistics, or home services.
Experience estimating moves or quoting service jobs.
Familiarity with the Hudson Valley.
Bilingual English/Spanish ability.

Responsibilities

Answer inbound sales calls promptly and professionally.
Collect customer contact information, move dates, addresses, and access details.
Record every lead and interaction in the CRM in real time.
Handle hot leads transferred live from the Sales Center and work to close them promptly.
Call new web leads within minutes during business hours.
Follow up with new leads by calls, texts, and emails until the move is booked or the lead is closed.
Re-engage stale and lost leads and past estimates to win back business.
Build accurate inventories by phone, live video survey, or customer photos.
Quote local moves using Arnoff pricing guidelines, including crew, truck, hours, and materials.
Quote and book smaller, non-complex moves, typically studio-to-two-bedroom moves, over the phone.
Seek to close on the first call and ask for the booking on every call.
Offer packing, crating, storage, and valuation coverage with every quote.
Explain Arnoff's value and protect its pricing and margins when discussing competing quotes.
Schedule in-home estimates with the appropriate territory representative for larger or complex moves, with complete notes.
Hand booked moves to operations with accurate details.
Make post-move satisfaction calls and request reviews.
Share phone coverage with the Sales Center team on a first-come, first-served basis.