Customer Service Represenative

Waste Connections

5d

About The Position

Waste Connections is hiring a Customer Service Representative to support its drivers and provide excellent service to the communities it serves. The role handles customer requests and payments, investigates billing questions, maintains account information, and coordinates with customers and internal teams to identify service needs and resolve issues. Bilingual English and Spanish candidates are strongly preferred. The pay rate is $22.00 per hour.

Requirements

• At least 2 years of high-volume customer service experience.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Excellent verbal and written communication skills.

Nice To Haves

• Bilingual English and Spanish.

Responsibilities

• Answer incoming customer calls and process requests for new service, cancellations, or changes.
• Accept and process customer payments, research billing inquiries, and update account information.
• Work with customers and internal Waste Connections teams to identify service needs, resolve issues, and provide safe, cost-effective, environmentally sound solutions.

Benefits

• 401(k) with company match.
• Medical, dental, and vision healthcare coverage.
• Employee Assistance Mental Health Program.
• Emergency Travel Assistance.
• Prepaid Legal Plan.
• Employee Stock Purchase Plan.
• Scholarship Opportunities.
• Employee Relief Fund.
• Life insurance.
• Short- and long-term disability coverage.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed