Mobility Mentor - STEPS

Economic Mobility Pathways•Dorchester, MA

2d•Onsite

About The Position

Economic Mobility Pathways (EMPath), a Boston-based nonprofit, is hiring a Mobility Mentor for its STEPS program in Mattapan, Massachusetts. The role works directly with participants who have recently left EMPath emergency shelter programs, supporting their progress toward self-sufficiency and stable housing. The Mobility Mentor is a participant’s primary point of contact and collaborates with a team of mentors to provide Mobility Mentoring®, an economic coaching approach centered on goal setting. The position includes coaching participants on goals related to housing, budgeting, careers and education, child care, health care, and other areas of economic mobility. The mentor assesses family strengths and needs, creates individualized goals and plans, tracks progress, coordinates referrals, and maintains accurate service and program records. The position is based in-office four days per week in Mattapan, has a 36-hour, four-day work week, and involves approximately 25% local travel to participants at scattered sites. Some evenings and weekends may be required. A driver's license and access to a reliable vehicle are required; work-related mileage is reimbursed.

Requirements

1–3 years of experience in case management, direct homeless services, or life skills coaching.
Basic understanding of coaching, motivational interviewing, and mentoring practices and skills.
Basic knowledge of case management principles and community resources.
Cultural competency and ability to establish effective professional relationships with a diverse group of clients.
Knowledge of homelessness, housing subsidies, and other housing issues.
Strong mediation, crisis intervention, negotiation, verbal, and written communication skills.
Ability to handle a variety of assignments and flexibility to work some evenings if necessary.
Strong organizational skills and high attention to detail.
Excellent Microsoft Office skills.
Driver's license and access to a reliable vehicle.
Ability to travel locally to participant locations; the role requires approximately 25% local travel.

Nice To Haves

Bilingual Spanish-speaking ability.
Bachelor's degree.

Responsibilities

Assist participants routinely with housing placement opportunities.
Provide one-to-one Mobility Mentoring coaching on goals related to economic mobility, including housing, budgeting, career and education, child care, and health care.
Conduct detailed assessments of each family's strengths and needs, establish individual mobility goals, and monitor and document progress on individualized plans.
Use emotional intelligence, reliability, flexibility, and sound reasoning to navigate complex issues.
Communicate effectively with participants and external stakeholders.
Adhere to Massachusetts Executive Office of Housing and Livable Communities contractual requirements.
Complete weekly service documentation, maintain data management records, and assist with program reporting and tracking.
Work with participants to resolve challenges and refer them to EMPath specialists when more intensive support is needed.
Use a trauma-informed, trust-centered coaching strategy.
Coordinate referrals with internal and external resources.
Follow EMPath and HLC policies and procedures, including those related to emergency preparedness and fitness of habitability.
Travel locally to participants at scattered sites.
Perform other duties as assigned.