Mobile Trainer

Alpine Bank • Glenwood Springs, CO

5d • Onsite

About The Position

The Mobile Trainer facilitates training for new employees and retail front-line staff and helps develop training programs that support internal staff development and an engaged, competent workforce. The role travels across regions, to Alpine Bank training facilities, and to bank locations as needed. Training may include New Employee Orientation, Teller Training, New Accounts, Advanced New Accounts, and Customer Service Training. The trainer also helps update training materials and systems processes and communicates with Training Management about problem-solving, system updates, and new processes. Regular and reliable on-site attendance is an essential function. Other duties may be assigned.

The role operates in a professional office environment and uses standard office equipment. Training facilities are typically open Monday through Friday, 8:00 a.m. to 5:00 p.m.; some evening hours may be required. The position requires travel to training facilities and bank locations, and may involve prolonged standing or sitting, computer work, repetitive motion, and lifting up to 50 pounds. The employee must be able to talk and hear, maintain good vision and hand/finger dexterity, and remain calm and professional with upset customers.

Requirements

• High school diploma or GED equivalent.
• Two or more years of related experience in a professional environment.
• Possession of, or ability to obtain, a valid State of Colorado driver's license.
• Customer-service orientation and the ability to understand customer needs and deliver excellent customer service.
• Ability to collaborate and work effectively with a team.
• Proficiency with PowerPoint, Word, Excel, and eLearning software.
• Excellent written and oral communication skills.
• Attention to detail, accuracy, and organization.
• Motivation to initiate work and ability to work as a self-starter.
• Ability to influence the actions and opinions of others effectively.
• Ability to create learning activities using critical thinking and to engage trainees in a collaborative learning environment.
• Ability to adapt to different learning styles and experience levels.
• Understanding and application of banking compliance regulations.
• Knowledge of Customer Service Representative and Personal Banking Representative duties, setup, and processes.
• Basic mathematical and cash-handling skills.
• Ability to meet the role's physical demands, including standing for long periods, computer work, repetitive motion, and lifting up to 50 pounds.

Nice To Haves

• Knowledge of operational and some lending banking systems.
• Previous experience in a bank or financial institution is highly desired.

Responsibilities

• Travel to Alpine Bank training facilities to deliver training, including New Employee Orientation, Teller Training, New Accounts, and Advanced New Accounts for retail staff.
• Travel to Alpine Bank locations in multiple regions to deliver training and perform other duties as required.
• Assist in developing New Employee Orientation, Teller Training, New Accounts, Advanced New Accounts, and Customer Service Training.
• Assist in updating materials and processes for Alpine Bank systems.
• Communicate with Training Management about problem-solving, system updates, and new processes.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED