Mobile Trainer
About The Position
The Mobile Trainer facilitates training for new employees and retail front-line staff and helps develop training programs that support internal staff development and a competent, engaged workforce. The position travels to Alpine Bank training facilities and locations across multiple regions as needed to deliver training and perform other duties. It also helps update training materials and processes for Alpine Bank systems and communicates with Training Management about problem-solving, system updates, and new processes. Regular and reliable on-site attendance is an essential function. Other duties may be assigned. The role operates in a professional office environment and routinely uses standard office equipment. Training facilities typically operate Monday through Friday, 8:00 a.m. to 5:00 p.m.; some evening hours may be required. Travel to training facilities and bank locations is required. The position may involve prolonged periods of standing or sitting and work in a fast-paced environment. The stated pay rate is $22.00 to $27.00 per hour, depending on experience.
Requirements
- High school diploma or GED equivalent.
- Possession of, or ability to obtain, a valid State of Colorado driver’s license.
- Two or more years of related experience in a professional environment; equivalent education and experience may be substituted on a year-to-year basis.
- Customer-service orientation and skill in understanding customer needs and delivering excellent service.
- Ability to collaborate and work effectively with a team.
- Proficiency with PowerPoint, Word, Excel, and eLearning software.
- Excellent written and oral communication skills.
- Detail orientation, accuracy, and organizational skills.
- Motivation to initiate work and operate as a self-starter.
- Ability to influence the actions and opinions of others effectively.
- Ability to create learning activities using critical thinking and engage trainees in a collaborative learning environment.
- Ability to adapt to different learning styles and experience levels.
- Understanding and application of banking compliance regulations.
- Knowledge of Customer Service Representative and Personal Banking Representative duties, setup, and processes.
- Basic mathematical and cash-handling skills.
- Ability to travel to Alpine Bank training facilities and locations.
- Ability to meet the role’s physical demands, including standing for long periods, computer work, and lifting up to 50 pounds.
Nice To Haves
- Previous experience in a bank or financial institution is highly desired.
- Knowledge of operational and some lending banking systems is a plus.
Responsibilities
- Travel to Alpine Bank training facilities to deliver training, including New Employee Orientation, Teller Training, New Accounts, and Advanced New Accounts for retail staff.
- Travel to Alpine Bank locations in multiple regions to deliver training and perform other duties as required.
- Assist in developing New Employee Orientation, Teller Training, New Accounts, Advanced New Accounts, and Customer Service Training.
- Assist in updating materials and processes for Alpine Bank systems.
- Communicate with Training Management about problem-solving, system updates, and new processes.
- Maintain regular and reliable on-site attendance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
