Mobile Service Technician, Millbrae

Lucid Motors•Millbrae, CA

14d

About The Position

The Mobile Service Technician performs field service repairs on Lucid Motors vehicles by traveling to client locations to diagnose, maintain, and repair vehicles. The technician works independently and as part of a team, with support from the closest service location. Lucid provides a service van or truck and the necessary tools. The role also provides support at a Service Center based on demand and requires travel within an assigned territory and to other service locations. Technicians are expected to obtain ASE certifications within 6–8 months of hire; Lucid reimburses the cost of successful completion.

Requirements

2–5 years of experience as an automotive service technician.
Self-sufficient, highly organized, and comfortable working independently and as part of a team.
Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrains.
Customer-facing experience with excellent written and verbal communication skills.
Proficiency in Microsoft Office and ability to learn proprietary DMS software.
EPA 609 Certification.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver’s license with no suspensions within the past year.
Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.
Obtain ASE certifications within 6–8 months of hire; Lucid reimburses the cost of successful completion.

Nice To Haves

ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS).
Previous Mobile Service Technician experience.
Previous experience with EV diagnosis and repair.
Experience in luxury automobile repair environments.

Responsibilities

Function as a Service Advisor and perform parts department duties, including ordering, returns, and inventory management.
Work directly with clients to provide a high level of customer experience.
Use the appropriate software suite to document all customer vehicle interactions completely and accurately.
Maintain strong knowledge of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems.
Perform walk-around and write-up processes, using client interviews and visual assessments to identify concerns and needs.
Document client concerns accurately for diagnosis and repair.
Follow repair order documentation procedures, including The Three C’s.
Invoice clients and collect payment.
Answer phones, schedule appointments where needed, update customers on repair status, and follow up after repairs.
Review the appointment schedule to plan travel time and visit duration for mobile services.
Provide support at the Service Center based on demand.
Travel within the assigned territory and to other service locations.
Perform other duties as assigned.