Mobile Quality Assurance Analyst

Southern Company • Atlanta, GA

5d • Hybrid

About The Position

The Technology Organization’s Customer Engagement portfolio is seeking a Quality Assurance Analyst focused on its customer-facing iOS and Android mobile app. As an embedded member of the Mobile App scrum team, the analyst helps deliver reliable customer experiences through hands-on testing, thoughtful test coverage, and strong test-data preparation. The analyst translates requirements into test cases, executes functional and regression testing, and collaborates with QA colleagues, developers, and Product Owners to identify and resolve defects. Strong SQL skills are required to identify test accounts and retrieve scenario-specific data from Oracle Utilities Customer to Meter (C2M). Prior C2M or Customer Care and Billing (CC&B) experience is preferred but not required.

This is a hybrid position based at Southern Company’s headquarters in Atlanta, Georgia, or Alabama Power Company’s headquarters in Birmingham, Alabama. The role requires onsite work four days per week and one remote day. Occasional night or weekend work during releases and occasional travel may be required.

Southern Company describes itself as an energy provider serving 9 million customers across the Southeast and beyond. Its mission is to provide clean, safe, reliable, and affordable energy with excellent service, and it is advancing a goal of net-zero greenhouse gas emissions by 2050.

Requirements

• At least 2 years of software quality assurance experience, including hands-on testing of mobile applications on both iOS and Android.
• Experience with structured software testing methodologies and the ability to independently write test cases from business requirements, user stories, and acceptance criteria.
• Experience with test management tools.
• Ability to independently write SQL queries, including joins across multiple tables, to identify test accounts, retrieve scenario-specific test data, and validate results.
• Experience working in Agile/Scrum environments.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Proactive quality mindset, including identifying gaps and risks early.
• Meticulous attention to detail and documentation.
• Ability to manage multiple priorities and meet deadlines.
• Ability to work independently while collaborating closely with cross-functional teams.
• Understanding of the Software Development Life Cycle (SDLC) and Agile processes.
• Occasional night or weekend work may be required during releases.
• Occasional travel may be required.

Nice To Haves

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or a related technology field.
• Experience with Oracle Utilities Customer to Meter (C2M) or Customer Care and Billing (CC&B).
• Experience with real-device cloud testing platforms or device farms, such as HeadSpin.
• Experience with API testing tools such as Postman.
• Experience with Appium or other test automation tools or frameworks, such as Tosca.
• Experience with Xray, integrated with Jira.
• SAFe experience.

Responsibilities

• Participate as an embedded QA team member within a SAFe Agile framework, contributing to sprint planning, backlog refinement, PI objectives, and team-level quality outcomes.
• Design, write, execute, and maintain manual test cases for the iOS and Android Mobile App based on business requirements, user stories, and acceptance criteria.
• Contribute to test automation efforts as skills and opportunities allow.
• Partner with Product Owners and developers during backlog refinement to clarify requirements, identify test scenarios, and define testable acceptance criteria.
• Execute functional, exploratory, integration, regression, and smoke testing; support user acceptance testing and production release validation.
• Validate end-to-end customer journeys across devices, operating system versions, and screen sizes, including app updates, interrupted connectivity, and background/resume behavior.
• Document and track defects with reproducible steps, expected and actual results, device and operating system details, and supporting evidence; retest fixes and assess regression impacts.
• Write SQL queries, including joins across related tables, to identify test accounts, retrieve scenario-specific data from C2M, and validate backend results for mobile app testing.
• Maintain testing artifacts and evidence to support traceability and quality validation.
• Communicate test coverage, execution progress, defects, and unresolved risks to support release-readiness decisions.
• Contribute to continuous improvement of testing practices, tools, and processes.

Benefits

• Competitive base salary.
• Annual incentive awards for eligible employees.
• Health, welfare, and retirement benefits designed to support physical, financial, and emotional/social well-being.
• May be eligible for additional compensation through an incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed