Mobile Quality Assurance Analyst

Southern Company•Atlanta, GA

4d•Hybrid

About The Position

The Technology Organization’s Customer Engagement portfolio is seeking a Quality Assurance Analyst focused on its customer-facing iOS and Android mobile app. As an embedded member of the Mobile App scrum team, the analyst helps deliver reliable customer experiences through hands-on testing, test coverage, and test-data preparation. The role translates requirements into test cases, performs functional and regression testing, and collaborates with QA colleagues, developers, and Product Owners to identify and resolve defects. This is a hybrid position based at either GPC HQ in Atlanta, Georgia, or APC HQ in Birmingham, Alabama. The role is expected to work onsite four days per week and remotely one day per week. Occasional night or weekend work may be required during releases, and occasional travel may be required.

Requirements

At least 2 years of software quality assurance experience, including hands-on testing of mobile applications on both iOS and Android.
Experience with structured software testing methodologies and the ability to independently write test cases from business requirements, user stories, and acceptance criteria.
Experience with test management tools.
Ability to independently write SQL queries, including joins across multiple tables, to identify test accounts, retrieve scenario-specific test data, and validate results.
Experience working in Agile/Scrum environments.
Strong analytical and problem-solving skills.
Excellent written and verbal communication skills.
A proactive quality mindset, including identifying gaps and risks early.
Meticulous attention to detail and documentation.
Ability to manage multiple priorities and meet deadlines.
Comfort working independently while collaborating closely with cross-functional teams.
Understanding of the Software Development Life Cycle (SDLC) and Agile processes.

Nice To Haves

Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, or a related technology field.
Experience with Oracle Utilities Customer to Meter (C2M) or Customer Care and Billing (CC&B).
Experience with real-device cloud testing platforms or device farms, such as HeadSpin.
Experience with API testing tools such as Postman.
Experience with test automation tools or frameworks such as Tosca or Appium.
Experience with Xray integrated with Jira.
SAFe experience.

Responsibilities

Participate as an embedded QA member in a SAFe Agile framework, contributing to sprint planning, backlog refinement, PI objectives, and team quality outcomes.
Design, write, execute, and maintain manual test cases for the Mobile App on iOS and Android based on business requirements, user stories, and acceptance criteria.
Contribute to test automation efforts when skills and opportunities allow.
Partner with Product Owners and developers during backlog refinement to clarify requirements, identify test scenarios, and define testable acceptance criteria.
Perform functional, exploratory, integration, regression, and smoke testing; support user acceptance testing and production release validation.
Validate end-to-end customer journeys across iOS and Android devices, operating system versions, and screen sizes, including app updates, interrupted connectivity, and background/resume behavior.
Document and track defects with reproducible steps, expected and actual results, device and operating system details, and supporting evidence; retest fixes and assess regression impacts.
Write SQL queries, including joins across related tables, to identify test accounts, retrieve scenario-specific data from C2M, and validate backend results.
Maintain testing artifacts and evidence to support traceability and quality validation.
Communicate test coverage, execution progress, defects, and unresolved risks to support release-readiness decisions.
Contribute to continuous improvement of testing practices, tools, and processes.