Mobile Phlebotomist - Team Lead

Versiti • Tinley Park, IL

4d

About The Position

Versiti seeks a Mobile Phlebotomist who leads a donor collection team and is accountable for the timely, accurate delivery of their own work and the team’s work. The role provides direct coaching and oversight to assigned staff, ensures quality of team deliverables, and serves as a subject matter expert in phlebotomy, blood product collection, and compliance requirements. The team lead helps improve services, analyzes customer information, collaborates across departments, monitors progress toward team objectives, and proactively solves problems.

The position includes eight weeks of paid training. After training, staff must be available to work between 4:00 a.m. and 10:00 p.m., including weekends and holidays. Schedules are posted two to three weeks in advance, and hours depend on the blood drive schedule. The stated schedule is five days on and two days off, with full-time hours of 32–40 per week. Evening and weekend shift differentials are available, as are skill-based percentage increases after training and an additional increase for Spanish bilingual employees who pass a certification exam. The target salary is $28.61 per hour; compensation may vary based on location and qualifications.

Versiti describes itself as an organization combining blood donation, research, diagnostic laboratory services, and medical and scientific expertise to improve patient outcomes and support healthcare partners. The role may involve operating mobile drive buses with a valid CLD and safely transporting staff, supplies, and equipment in accordance with DOT guidelines.

Requirements

• High school diploma or GED required.
• The qualifications list 1–3 years and 3 or more years of relevant experience as required, and states that the role typically requires a minimum of 5 years of job-related experience.
• Demonstrated problem-solving and sound judgment in selecting methods and techniques to obtain solutions.
• Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Basic mathematical aptitude.
• Ability to apply judgment to written or oral instructions.
• Ability to organize work to support productive workflow.
• Ability to work independently and as part of a team.
• Strong attention to detail.
• Good communication skills, including the ability to provide constructive criticism to peers.
• Legible handwriting.
• Ability to learn and use computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.
• Availability after training between 4:00 a.m. and 10:00 p.m., including weekends and holidays.
• Valid CLD required to operate mobile drive buses.

Nice To Haves

• Three or more years of phlebotomy experience is preferred.
• A combination of a healthcare degree and certification is listed in the qualifications.
• Spanish bilingual ability with successful completion of a certification exam qualifies for an additional increase.

Responsibilities

• Understand and comply with all applicable regulatory and compliance requirements and organizational policies and standards.
• Demonstrate Versiti’s Core Values: Do Right Always, Find a Better Way, Make Results Happen, and Strengthen the Team.
• Lead the donor collection team, redirect issues raised by Donor Specialists, provide feedback, and follow up with team members and supervisors.
• Provide excellent donor customer service, build professional relationships with donors and sponsors, and add value to the donation experience.
• Resolve donor or customer issues with potential negative impact and inform the supervisor or manager.
• Support future blood drives through donor conversion, rebooking, sponsor leadership, and service recovery.
• Train and mentor team members in all aspects of the role.
• Prepare and set up collection sites, including technology systems and quality control; troubleshoot as needed and plan for future site visits.
• Perform donor screening, collect donor histories, and conduct mini-physicals.
• Perform phlebotomy, including automated collection using Alyx and/or Trima.
• Prepare and pack units for transport.
• Observe donors for reactions, manage automation reactions and donor needs, de-escalate situations, prevent reactions, and mitigate issues.
• Rebook donors for future appointments and facilitate the rebooking process.
• Transport or carpool staff and, as needed, transport supplies and equipment; with a valid CLD, operate mobile drive buses.
• Follow DOT guidelines to safely transport staff, supplies, and equipment and arrive at sites on time.
• Lead blood drive setup and maintain a safe environment and safety awareness for donors and staff.
• Achieve team automation goals, including recruiting and converting donors for automation.
• Operate, troubleshoot, and perform routine maintenance on equipment; use SOS to troubleshoot.
• Maintain product integrity and ensure proper identification of donors.
• Maintain departmental records as needed.
• Participate in validation of new processes or equipment as needed.
• Review daily work for accuracy, investigate potential discrepancies and unexpected results, resolve them where appropriate, and review quality results.
• Escalate quality issues and concerns and perform root cause analysis, review, and reporting with leadership.
• Perform other duties as assigned.

Benefits

• Eight weeks of paid training.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Paid time off (PTO).
• Paid holidays.
• Short-term disability.
• Long-term disability.
• Life insurance.
• 401(k) with a 7% dollar-for-dollar match.
• Voluntary programs.
• Discount programs.
• Evening and weekend shift differentials.
• Skill-based percentage increases after training.
• Additional increase for Spanish bilingual employees who pass a certification exam.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED