Mobile Phlebotomist - Team Lead

Versiti, Inc.•Tinley Park, IL

About The Position

Versiti is a blood and healthcare organization that supports donors, blood research, diagnostic laboratories, and healthcare partners. The Mobile Phlebotomist - Team Lead is accountable for timely delivery and quality of their own work and that of the assigned team. The role provides direct coaching and oversight, serves as a phlebotomy and compliance subject matter expert, supports service improvement, and promotes a customer-focused, collaborative approach. The position involves evaluating varied work situations, selecting appropriate methods, solving problems, and making informed decisions. The role includes eight weeks of paid training. After training, the schedule is based on blood drive needs and includes five days on and two days off, with availability required between 4:00 a.m. and 10:00 p.m., including weekends and holidays. Schedules are posted two to three weeks in advance. This is a full-time position of 32–40 hours per week. Evening and weekend shift differentials are offered, along with skill-based percentage increases after training and a possible additional increase for Spanish bilingual ability after certification.

Requirements

High school diploma or GED required.
Relevant experience required; the posting also states a minimum of five years of job-related experience is typically required.
A combination of a healthcare degree and certification is required.
Demonstrated effective problem-solving and sound judgment in selecting methods and techniques for solutions.
Ability to read and interpret standard operating procedures, safety rules, operating and maintenance instructions, and other department manuals.
Basic mathematical aptitude.
Ability to apply judgment to written or oral instructions.
Ability to organize work for productive workflow.
Ability to work independently and as part of a team.
Strong attention to detail.
Good communication skills, including the ability to provide constructive criticism to peers.
Legible handwriting.
Ability to learn and use computer applications such as Ceridian, Hemasphere, Oracle, and HemaTerra.
Availability between 4:00 a.m. and 10:00 p.m., including weekends and holidays, after training.
A valid CLD is required to operate mobile drive buses.

Nice To Haves

Three or more years of phlebotomy experience preferred.
Spanish bilingual ability; an additional increase is available after passing a certification exam.

Responsibilities

Understand and perform work in compliance with applicable regulatory and compliance requirements.
Demonstrate Versiti’s Core Values: Do Right Always, Find a Better Way, Make Results Happen, and Strengthen the Team.
Lead the donor collection team, redirect issues raised by Donor Specialists, provide feedback, and follow through with team members and supervisors.
Provide excellent customer service to donors and enhance the donation experience through professional relationship building.
Establish and build relationships with donors and sponsors.
Resolve customer issues with potential negative impact and inform the supervisor or manager.
Support future blood drives through consistent conversion rates, rebooking, sponsor leadership, and service recovery.
Train and mentor team members in all aspects of the role.
Prepare and set up collection sites, including technology systems and quality control; troubleshoot and adjust as needed, and plan for future site visits.
Conduct donor screening, collect donor histories, and perform mini-physicals.
Perform phlebotomy, including automated collection using Alyx and/or Trima.
Prepare and pack units for transport.
Observe donors for reactions, manage automation reactions and donor needs, de-escalate situations, prevent reactions, and mitigate issues.
Rebook donors for future donation appointments and facilitate the rebooking process.
Transport or carpool staff and, as needed, transport supplies and equipment.
With a valid CLD, operate mobile drive buses and, following DOT guidelines, safely transport staff, supplies, and equipment and arrive at sites on time.
Lead drive setup and promote a safe environment for donors and team members.
Achieve the team automation goal, including recruiting and converting donors for automation.
Operate, troubleshoot, and perform routine maintenance on equipment.
Maintain product integrity and ensure proper identification of all donors.
Maintain departmental records as needed.
Participate in validation of new processes or equipment as needed.
Review daily work for accuracy, investigate potential discrepancies and unexpected results, and resolve them where appropriate.
Review quality results and escalate issues and concerns.
Perform root cause analysis, review, and reporting with leadership.
Use SOS to troubleshoot.
Perform other duties as assigned and comply with all policies and standards.