Mobile Patrol Security Officers

Titan Security Group•Wayne, MI

About The Position

Titan Security Group is hiring Mobile Patrol Security Officers for a location in Wayne, Michigan. Schedules vary, with primary shifts consisting of days and afternoons. Officers help maintain a safe and secure environment by responding to alarms and emergencies, assisting law enforcement and client employees, identifying dangerous conditions, providing first aid, communicating with visitors and staff, and preparing incident reports and required documentation. Officers must carry a functional cellular phone while on duty.

Requirements

Must be at least 18 years of age.
Experience as a door staff professional or in a receptionist, customer service, clerical, hotel, or restaurant position.
Comfort around dogs, cats, and other pets or animals.
High school diploma or GED.
Ability to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state-accredited training requirements.
Ability to pass a pre-employment drug screen and criminal background check.
Ability to read, write, speak, and understand English.
Ability to meet the physical essential functions of the job, which can include lifting 50+ lbs, completing foot patrols, walking up and down stairs, and working in inclement weather.
Customer service skills.
First aid, CPR, and AED training.
De-escalation training, including CPI.
Defensive tactics.

Nice To Haves

Bilingual ability is considered a plus.

Responsibilities

Act as a liaison with the security monitoring company, law enforcement, and/or fire officials when responding to alarm situations.
Assist law enforcement personnel and client employees in apprehending absconders and handling unruly or violent individuals on the premises.
Recognize dangerous conditions on buildings and grounds and respond appropriately.
Initiate and render first aid in emergency situations involving injury or illness, and summon fire, ambulance, or medical services when necessary.
Carry a functional cellular phone while on duty for emergency communication.
Use strong communication skills to de-escalate and mediate confrontational or tense situations.
Provide daily incident summaries and detailed incident reports to the client by email, as required.
Prepare clear, concise, complete, legible, and factual written reports, and complete required forms and documentation.
Interact courteously and effectively with employees, visitors, and the general public.
Route or guide visitors to conference rooms or other designated areas and give clear directions to agency personnel, visitors, and tenants.
Understand and follow oral and written instructions, and provide guidance to others on rules, duties, and procedures.
Demonstrate working knowledge of general safety precautions and fire prevention methods.