Mobile Patrol Security Officers

Titan Security Group•Wayne, MI

8d•Onsite

About The Position

Titan Security Group is hiring Mobile Patrol Security Officers for a location in Wayne, Michigan. Schedules vary and primarily consist of day and afternoon shifts. Officers help maintain a safe and secure environment by responding to alarms and emergencies, assisting law enforcement and client employees, identifying hazards, providing first aid, and communicating with visitors and other personnel. They also prepare incident summaries and reports, complete required documentation, and provide directions and guidance as needed.

Requirements

Must be at least 18 years of age.
Experience as a door staff professional or in a receptionist, customer service, clerical, hotel, or restaurant position.
Must be comfortable around dogs, cats, and other pets or animals.
High school diploma or GED.
Able to acquire and maintain a valid Illinois Permanent Employee Registration Card (PERC), including state-accredited training requirements.
Able to pass a pre-employment drug screen and criminal background check.
Able to read, write, speak, and understand English.
Able to meet the physical essential functions of the job, including lifting 50+ pounds, completing foot patrols, walking up and down stairs, and working in inclement weather.
Customer service skills.
First aid, CPR, and AED skills or training.
De-escalation training, including CPI.
Defensive tactics.

Nice To Haves

Bilingual ability is considered a plus.

Responsibilities

Liaise with the security monitoring company, law enforcement, and fire officials when responding to alarm situations.
Assist law enforcement personnel and client employees in apprehending absconders and handling unruly or violent individuals.
Recognize dangerous conditions on buildings and grounds and respond appropriately.
Initiate and render first aid in emergencies involving injury or illness.
Summon fire, ambulance, or medical services when necessary.
Carry a functional cellular phone while on duty for emergency communication.
Use communication skills to de-escalate and mediate confrontational or tense situations.
Provide daily incident summaries and detailed incident reports to the client by email as required.
Prepare clear, concise, complete, legible, and factual written reports.
Complete required forms and documentation provided by the entity.
Interact courteously and effectively with employees, visitors, and the general public.
Route or guide visitors to conference rooms or other designated areas as needed.
Give clear verbal directions and instructions to agency personnel, visitors, and other tenants.
Follow oral and written instructions and provide others with guidance on rules, duties, and procedures.
Apply general safety precautions and fire prevention methods.