Mobile Operator Team Lead

Modaxo•Washington, DC

About The Position

The Mobile Operator Team Lead leads a team of mobile operators and oversees equipment deployments, team performance, schedule compliance, and vehicle and equipment readiness. The role makes real-time shift decisions, conducts pre-shift briefings, supports operators through hands-on guidance and training, and provides deployment coverage as needed. It also operates and transports mobile enforcement equipment across Washington State, troubleshoots field issues, maintains shift and deployment records, and coordinates with dispatch, management, maintenance, technicians, vendors, and other on-call resources. The posting describes the role as a day-shift position in the summary and requirements, while also referring to night and overnight shifts in other sections.

Requirements

At least 2 years of experience in field operations, mobile operations, or a related role.
Prior experience in a lead, supervisory, or team lead capacity.
Valid Washington State driver's license with a clean driving record and ability to operate vehicles towing trailers.
Ability to operate mobile equipment and perform basic field troubleshooting.
Strong time-management skills and ability to manage a team under time-sensitive conditions.
Excellent communication and interpersonal skills, with comfort leading peers during overnight shifts.
Ability to lift at least 50 pounds and perform physical tasks associated with equipment deployment.
Proficiency with scheduling, tracking, and reporting software or mobile apps.
Availability to work consistent overnight shifts, including weekends and holidays.
Ability to travel between Western and Eastern Washington as operationally required.

Nice To Haves

Experience in automated traffic enforcement, public safety technology, or similar field service environments.
Familiarity with trailer operations, fleet management, or DOT regulations.
CDL or experience towing commercial trailers.
Experience using GPS tracking or deployment management platforms.
Background in training or mentoring field operations staff.
Bilingual skills.

Responsibilities

Lead and oversee mobile operators, ensuring deployments are completed on schedule and to standard.
Serve as the shift’s primary point of contact and make real-time decisions in the absence of daytime management.
Monitor shift performance and address coverage gaps, call-offs, and schedule changes.
Conduct pre-shift briefings on deployment plans, routes, equipment status, and operational updates.
Ensure team compliance with company procedures, safety policies, and applicable laws.
Operate and deploy mobile enforcement equipment, including trailers, vehicles, and associated systems, at designated Washington State sites.
Set up, configure, and verify equipment functionality before and during deployments.
Troubleshoot field equipment issues and coordinate resolutions with maintenance or on-call technicians.
Transport trailers and vehicles between deployment sites and shop locations in Western and Eastern Washington.
Perform post-deployment equipment checks and report issues, damage, and maintenance needs.
Provide hands-on guidance and on-the-job training to mobile operators.
Mentor team members on deployment procedures, equipment handling, and safety practices.
Provide coverage and directly perform deployments when staffing is short.
Give timely feedback and escalate performance concerns to the Field Operations Manager.
Maintain shift logs, deployment records, and equipment status updates using tracking software.
Report shift outcomes, incidents, and equipment issues to daytime management at handoff.
Track operator hours, route completions, and schedule deviations; complete and submit required documentation accurately and on time.
Check vehicle and trailer readiness, including fuel, cleanliness, and equipment functionality.
Coordinate with maintenance to flag and schedule repairs for fleet issues.
Operate company vehicles in accordance with Washington State traffic laws and company driving policies.
Communicate with dispatch, daytime leadership, and field technicians throughout the shift.
Use scheduling and tracking software to provide real-time deployment updates.
Promptly escalate equipment failures, safety concerns, and staffing emergencies.
Coordinate with vendors or on-call resources to resolve field issues during overnight hours.
Use AI-assisted tools to streamline shift documentation and handoff summaries.
Use scheduling and tracking platforms to monitor team location, route progress, and deployment status in real time.
Apply AI tools to identify patterns in shift data and support continuous improvement.
Stay current on technology tools relevant to field operations and mobile deployments.