Mobile Locksmith Technician- Nashville, TN

The Hillman Group, Inc.•Nashville, TN

About The Position

Hillman is seeking a Mobile Locksmith Technician for its growing Automotive Key Services team. The technician operates a fully equipped mobile service van and provides automotive key cutting, duplication, programming, and locksmith services directly to customers. Working alongside an Automotive Mobile Sales Representative, the technician serves as the field technical expert and helps deliver a seamless, customer-focused experience. The role offers hands-on work with automotive technology, independence in the field, and opportunities to build technical and customer service expertise and advance within a growing organization. Spanish language skills are a plus but are not required. The typical schedule is 9:00 AM to 5:00 PM, with options to work Thursday through Monday or Friday through Tuesday. Weekend availability is required. The technician travels to one store location per day within a 50-mile radius. Compensation is $25 per hour plus 5% commission on sales. Hillman provides a service van, a fuel card for business use, paid training and development, medical, dental, and vision benefits, a 401(k) with company match, paid time off, holiday pay, and career advancement opportunities.

Requirements

High school diploma or GED.
Valid driver's license with a satisfactory driving record.
Ability to obtain and maintain a locksmith license where required.
Strong customer service and communication skills.
Basic computer, email, and mobile technology proficiency.
Ability to regularly lift up to 50 pounds.
Ability to safely operate a motor vehicle.
Ability to work in a mobile, field-based environment.
Weekend availability and flexibility to work varying schedules as business needs require.

Nice To Haves

Locksmith experience.
Automotive service experience.
Experience with key cutting, programming, or vehicle electronics.
Technical troubleshooting experience.
Retail or customer-facing service experience.
Experience using aftermarket key programmers and diagnostic equipment.
Bilingual English and Spanish language skills.
Experience with automotive transponder systems and vehicle key technologies.
Experience with electronic and manual key-cutting equipment.
Experience with OEM vehicle systems and programming platforms.
Experience with mechanical and technical troubleshooting.
Experience with mobile technology and service applications.

Responsibilities

Provide automotive key cutting, duplication, programming, and key fob services at customer locations.
Assess customer needs and recommend appropriate solutions.
Partner with the Automotive Mobile Sales Representative to provide a seamless customer experience.
Serve as the technical expert in the field while maintaining a customer-first approach.
Troubleshoot issues and provide effective solutions professionally.
Manage and maintain a fully equipped mobile locksmith van.
Maintain inventory, supplies, and equipment readiness.
Coordinate customer appointments and daily service activities.
Keep the van organized, professional, and customer-ready.
Create positive customer experiences and build trust through professionalism, expertise, and reliability.
Represent Hillman with integrity and exceptional service.
Share feedback and recommendations to improve operations and customer experiences.
Travel to one store location per day within a 50-mile radius.
Work weekends and varying schedules as business needs require.