Mobile Furniture Repair Technician

Raymour and Flanigan • Rochester, NY

8d

About The Position

The Home Furniture Repair Technician works closely with the customer care team to assess and repair furniture damage and manufacturer defects. The role involves traveling to customers’ homes, completing repairs to wood, upholstery, and leather products, and helping ensure customer satisfaction and merchandise quality. Technicians are expected to demonstrate professionalism, confidence, and positive energy in customers’ homes; communicate effectively about service and repair agreements; and work independently or as part of a team. The position also involves maintaining and supplying the service repair vehicle, following safety and traffic requirements, and organizing work around customer delivery schedules.

Raymour & Flanigan supports a drug- and smoke-free work environment. Candidates must be authorized to work in the United States without current or future visa sponsorship. The company is an equal employment opportunity employer and does not discriminate on legally protected bases.

Requirements

• Two years of experience working with wood furniture, leather, fabric, and upholstery.
• Experience with color matching and blending.
• Wood repair skills, including burn-ins and wood graining.
• Leather repair skills, including repair of scuffs, holes, and tears.
• Upholstery repair skills, including structural and mechanism replacements.
• Excellent time-management skills and attention to detail.
• Ability to work a flexible schedule based on the customer delivery schedule.
• High school diploma or equivalent.
• Clean motor vehicle record.
• Ability to lift 50 pounds.
• Authorization to work in the U.S. without the need for current or future visa sponsorship.

Responsibilities

• Travel to customers’ homes to assess and complete furniture repairs.
• Demonstrate professionalism, confidence, and positive energy while working in customers’ homes.
• Communicate with customers to sell service and repair agreements.
• Work independently or within a team environment.
• Follow Raymour & Flanigan’s safety procedures and guidelines.
• Consistently enhance the customer shopping experience.
• Maintain, clean, and supply the service repair vehicle.
• Inspect, repair, and evaluate customer service repairs.
• Provide and execute warranty protection plans.
• Adhere to state traffic and transportation laws.
• Organize and manage time independently.
• Perform additional functions assigned at management’s discretion.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED