Mobile Furniture Repair Technician

Raymour & Flanigan Furniture and Mattresses•City of Rochester, NY

About The Position

A Home Furniture Repair Technician works closely with the customer care team to repair furniture damage and manufacturer defects experienced by customers. The technician is responsible for setting the quality standard for merchandise customers receive and achieving customer satisfaction through skilled repairs to wood, upholstery, and leather products. The role involves traveling to customers’ homes, evaluating and completing repairs, and delivering professional customer service. Raymour & Flanigan supports a drug- and smoke-free work environment and is an equal opportunity employer. Candidates must be authorized to work in the U.S. without current or future visa sponsorship.

Requirements

Two years of experience working with wood furniture, leather, fabric, and upholstery.
Color matching and blending skills.
Wood repair skills, including burn-ins and wood graining.
Leather repair skills, including repairing scuffs, holes, and tears.
Upholstery repair skills, including structural and mechanism replacements.
Excellent time management skills and attention to detail.
Ability to work a flexible schedule based on the customer delivery schedule.
High school diploma or equivalent.
Clean motor vehicle record.
Ability to lift 50 pounds.
Authorization to work in the U.S. without current or future sponsorship.

Responsibilities

Travel to customers’ homes to assess and complete furniture repairs.
Demonstrate professionalism, confidence, and positive energy while working in customers’ homes.
Communicate with customers to sell service and repair agreements.
Work independently or as part of a team.
Follow Raymour & Flanigan’s safety procedures and guidelines.
Consistently enhance the customer shopping experience.
Maintain, clean, and supply the service repair vehicle.
Inspect, repair, and evaluate customer service repairs.
Provide and execute warranty protection plans.
Adhere to state traffic and transportation laws.
Organize and manage time independently.
Perform additional functions as assigned by management.