Mobile Expert
About The Position
Mobile Experts are members of a Retail Team of Experts who bring the T-Mobile brand to life as brand ambassadors. They create energy and excitement around T-Mobile products and services, connect with customers, uncover their needs, and educate, demonstrate, and recommend device and service solutions. They work in a fast-paced retail environment where technology, customer needs, and the retail experience continually evolve, and meet performance targets for sales, customer experience, and quality of sale. The role includes serving and selling to customers, using digital tools during customer interactions and onboarding, completing training on in-store experiences, skills, processes, systems, and reference resources, and learning about wireless and technology innovations between customer interactions. Mobile Experts also partner with T-Mobile employees across channels, including business and customer service. The position requires a high school diploma or GED, change agility, communication, customer problem-solving, customer service, engaging people, multitasking, sales, and teamwork. Candidates must be at least 18 years old and legally authorized to work in the United States. T-Mobile Mobile Associate experience and retail customer service or sales experience are preferred.
Requirements
- High school diploma or GED.
- Change agility.
- Communication skills.
- Customer problem-solving skills.
- Customer service skills.
- Ability to engage people.
- Ability to multitask.
- Sales skills.
- Teamwork orientation.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- 30 days of T-Mobile Mobile Associate experience.
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Serve and sell to customers while providing a best-in-class customer experience and building loyalty.
- Consistently use digital tools in customer interactions and onboarding.
- Complete training on the T-Mobile in-store experience, new skills and processes, systems, and reference resources.
- Use time between customers to seek out information and learn about wireless and technology innovations.
- Partner with T-Mobile employees across channels, including business and customer service.
- Meet sales, customer experience, and quality-of-sale performance targets.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off.
- Up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
