SITEC - Mobile Device Support Specialist (SR) - Fort Benning, GA

Peraton•Fort Benning, GA

3d•$66,000 - $106,000•Onsite

About The Position

Peraton is hiring a Mobile Device Support Specialist to support the Special Operations Command Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance Task Order at Fort Benning, Georgia. The contract provides USSOCOM, its component commands, Theater Special Operations Commands, and deployed forces with operations and maintenance services, including network operations, systems and network infrastructure maintenance, end-user and common-device support, configuration and asset management, training, and install, move, add, and change services. The work supports users operating around the globe 24x7x365. The specialist provisions, configures, maintains, and tracks authorized end-user mobile devices and peripherals for secure and non-secure communications. The role applies DoD cybersecurity policies and directives, maintains device baselines and configuration controls, and supports mobile services and technologies. It also involves customer training and issue resolution; device utilization reviews and audits; lifecycle accountability for new, replacement, and upgraded equipment; and planning and coordinating installations across networks and security impact levels to keep SOF personnel connected to mission-critical information.

Requirements

High school diploma with 12 years of relevant experience, an associate degree with 10 years, a bachelor's degree with 8 years, or a master's degree with 6 years.
Active DoD TS/SCI clearance.
DoW 8140 compliance under Work Role Code 441, Network Operations Specialist, at the Intermediate level or higher.
At least 2 years of prior experience working as a Mobile Device Support Specialist.

Nice To Haves

Strong knowledge of iPhone, Samsung, and BlackBerry devices, including iOS, Android OS (AOS), and emerging technologies.
Previous experience as a mobile device technician, including support for senior-level personnel.

Responsibilities

Configure, test, troubleshoot, issue, and receive mobile communication devices and peripherals.
Provision, manage, maintain, and track authorized end-user mobile devices and auxiliary equipment.
Configure and maintain devices in accordance with Government direction and applicable DoD cybersecurity policies, procedures, regulations, and directives.
Maintain mobile device baselines, STIGs, configuration control, and policy management.
Assist the Government in drafting mobile computing policies and procedures and integrating new mobile services and technologies.
Investigate and integrate technologies to improve efficiency, readiness, and effectiveness within USSOCOM.
Support the management and monitoring of systems and networks critical to USSOCOM operations.
Escalate incidents according to USSOCOM regulations, policies, and procedures, and escalate trouble tickets to Tier 3 when necessary.
Support laptops, tablets, wireless, and cellular technology in compliance with applicable policies.
Submit and track DISA certificate issuance requests and maintain validity and revocation records.
Configure and connect users to DISA GVS and DVS services; download and install DISA user signing and encryption certificates on devices.
Support mobile-enabled devices and peripherals across environments, networks, and security impact levels.
Troubleshoot, repair, and provide logistical support for mobile devices, including hardware, software, websites, and multimedia.
Manage and resolve trouble tickets using the designated corporate ticketing system.
Troubleshoot mobile device hardware, software, and operating systems, including Apple, Samsung, and BlackBerry devices.
Manage cellular lines of service, including plan adjustments, adding and removing lines, and global plan configurations.
Administer MDM accounts and assist users with logins and security settings.
Troubleshoot wireless carrier services, including voice, data, SMS, MMS, tethering, mobile hotspots, and carrier number management.
Provide input for smartphone information system design and installation requirements.
Maintain reference materials such as user tips, FAQs, and SOPs, and assist with technical and procedural documentation for enterprise mobile configurations and support processes.
Provide user guidance and training on enterprise mobile device functions.
Configure and enroll client mobile devices with approved firmware, operating-system patches, and security updates.
Support enterprise mobile device refresh periods by providing Tier 2 MDM support and device deployment.
Adhere to client property management processes and policies.
Process replacement devices (seed stock) between vendors and end users.
Review device and service usage, conduct audits, and reconcile mobile device utilization.
Coordinate and manage accountability for new, replacement, and upgraded equipment, and track equipment disposition throughout its lifecycle.
Plan, engineer, coordinate, and manage equipment installations across multiple impact levels and networks.