SITEC - Mobile Device Support Specialist (SR) - Fort Benning, GA

Peraton • Fort Benning, GA

2d • Onsite

About The Position

Peraton is hiring a Mobile Device Support Specialist to support the Special Operation Command Information Technology Enterprise Contract (SITEC) – 3 EOM at Fort Benning, Georgia. The contract provides USSOCOM, its component commands, TSOCs, and deployed forces with operations and maintenance services, including network operations, infrastructure maintenance, end-user and common-device support, configuration and asset management, training, and IMAC services.

The specialist provisions, configures, maintains, and tracks authorized mobile computing devices and associated peripherals for secure and non-secure communications. The role maintains device baselines and configurations, including STIGs, and supports compliance with applicable DoD cybersecurity policies and procedures. It also assists the Government with mobile policies and procedures, adoption of new mobile technologies, customer training, troubleshooting, repairs, and logistics.

The position supports mobile devices across multiple networks and security impact levels, manages mobile device and service utilization records, and coordinates equipment accountability and lifecycle disposition. The specialist provides Tier 2 mobile device management support, supports refreshes and deployments, manages cellular service and DISA certificate requests, and maintains technical and procedural documentation. The role is located at Fort Benning, GA.

Requirements

• High school diploma and 12 years of relevant experience, or an associate degree and 10 years, or a bachelor’s degree and 8 years, or a master’s degree and 6 years.
• Active DoD TS/SCI clearance.
• DoW 8140 compliance under Work Role Code 441 – Network Operations Specialist, at Intermediate level or higher.
• At least 2 years of previous experience working as a Mobile Device Support Specialist.

Nice To Haves

• Strong knowledge of iPhone, Samsung, and BlackBerry devices, including iOS, Android OS (AOS), and emerging technologies.
• Previous experience as a mobile device technician, including support for senior-level personnel.

Responsibilities

• Configure, test, troubleshoot, issue, and receive mobile communication devices and peripherals.
• Investigate and integrate new technologies to improve efficiency, readiness, and effectiveness within USSOCOM.
• Support the management and monitoring of systems and networks critical to USSOCOM operations.
• Escalate incidents in accordance with USSOCOM regulations, policies, and procedures.
• Support laptops, tablets, wireless, and cellular technology in compliance with applicable policies.
• Submit and track DISA certificate issuance requests and maintain validity and revocation records.
• Configure and connect users to DISA GVS and DVS services.
• Support mobile-enabled devices and peripherals across environments, networks, and security impact levels.
• Troubleshoot, repair, and provide logistical support for mobile devices.
• Provide hardware, software, website, and multimedia support.
• Manage and resolve trouble tickets using the designated corporate ticketing system, escalating tickets to Tier 3 when necessary.
• Troubleshoot mobile device hardware, software, and operating systems, including Apple, Samsung, and BlackBerry products.
• Manage cellular lines of service, including plan adjustments, adding or removing lines, and global plan configurations.
• Administer MDM accounts and assist users with logins and security settings.
• Download and install DISA user signing and encryption certificates on devices.
• Troubleshoot wireless carrier services, including voice, data, SMS, MMS, tethering, mobile hotspots, and carrier number management.
• Provide input on smartphone information system design and installation requirements.
• Maintain reference materials such as user tips, FAQs, and SOPs, and assist with technical and procedural documentation for enterprise mobile device configurations and support processes.
• Provide users with guidance and training on enterprise mobile device functions.
• Configure and enroll client mobile devices with approved firmware, operating system patches, and security updates.
• Support enterprise mobile device refresh periods, Tier 2 MDM support, and device deployment.
• Adhere to client property management processes and policies.
• Process replacement devices (seed stock) between vendors and end users.
• Maintain mobile device utilization history, review device and service usage, conduct audits, and reconcile utilization.
• Coordinate and manage accountability for new, replacement, and upgraded equipment, and track equipment disposition throughout its lifecycle.
• Plan, engineer, coordinate, and manage equipment installations across multiple impact levels and networks.

Benefits

• Medical, dental, and vision benefits.
• Life insurance.
• Health savings account.
• Short- and long-term disability.
• Employee Assistance Program (EAP).
• Parental leave.
• 401(k).
• Paid time off (PTO) for vacation.
• Company-paid holidays.
• Employees may be eligible for overtime, shift differential, and a discretionary bonus, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED