Military Personnel Specialist - Fort Benning
About The Position
The Military Personnel Specialist provides customer service to members of the Armed Forces, family members, civilians, and contractors. The specialist assists customers, advises them on eligibility requirements, and processes applications to determine eligibility. The role prepares products in requested formats using Microsoft Word, Excel, and PowerPoint, and applies procedures and guidance, primarily from the Standard Operating Procedure (SOP) guide. Basic tasks may involve personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, reassignment and in/out processing, enlisted personnel promotions, personnel actions and manning, transition processing, pre- and post-retirement services, casualty assistance customer service, and IPPS-A operations, maintenance, and training. The specialist tracks and meets suspense requirements for products, reports, and deliverables; recognized problems are referred to others. The role also serves as an alternate ID card operator and performs functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CACs, including reviewing, researching, and verifying source documents and eligibility and discussing entitlements. U.S. citizenship and passing an extensive background investigation are required.
Requirements
- Support service or customer service experience.
- U.S. citizenship.
- Must pass an extensive background investigation.
Nice To Haves
- Military background or familiarity preferred.
Responsibilities
- Provide customer service to Armed Forces members, family members, civilians, and contractors.
- Assist customers, advise them on eligibility requirements, and process applications to determine eligibility.
- Prepare products in the requested format using Microsoft Word, Excel, and PowerPoint.
- Apply procedures and guidance, primarily the Standard Operating Procedure guide, to personnel support tasks.
- Track and meet suspense requirements for products, reports, and deliverables.
- Refer recognized problems to others.
- Serve as an alternate ID card operator and perform functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CACs.
- Review, research, and verify source documents and eligibility for ID and CAC issuance, and discuss entitlements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
