Mobile Crisis Worker - North Side

Thresholds•Chicago, IL

13d•Onsite

About The Position

Thresholds Mobile Crisis Response Team provides services and support to people experiencing mental health crises. In this role, you will respond to crises in the Uptown, Lakeview, and North Center communities as an alternative to or in conjunction with hospitalization or police response. You will answer crisis hotline calls, conduct safety assessments, connect callers with appropriate services, and, when needed, respond in person with a Peer Engagement Specialist. In-person interventions take place at a client’s home, workplace, or another community location and aim to use the least restrictive response possible. Interventions may range from helping someone through a panic attack to assisting with hospitalization. Community responses occur year-round and in all weather; the team may also provide basic necessities such as first aid items, water, or warm clothing. After a crisis response, you will offer follow-up based on the client’s needs and document services provided. Between calls, you may work on self-directed professional development projects and community outreach. Thresholds offers a collaborative, supportive environment, training, and clinical supervision to develop skills in harm reduction, trauma-informed care, and other evidence-based practices. The role serves the North Side and has one of two assigned Saturday schedules: 6:45 a.m.–3:15 p.m. or 10:45 p.m.–7:15 a.m.

Requirements

Be at least 23 years old.
Hold a valid driver’s license.
Have passion for mental health advocacy.
Have effective communication and relationship-building skills.
Have the ability to problem-solve.
Have good writing skills.
Have strong time management and organization skills.
Be able to work one of the assigned schedules: every Saturday, 6:45 a.m.–3:15 p.m. (first shift), or every Saturday, 10:45 p.m.–7:15 a.m. (overnight).
Meet one of the eligible education and experience paths: high school diploma or GED and 5 years of supervised clinical experience; bachelor’s degree in Psychology, Social Work, or a related field; bachelor’s degree in an unrelated field and 2 years of supervised clinical experience; or master’s degree in Psychology, Social Work, or a related field.
Be able to remain stationary for prolonged periods, occasionally traverse long distances, and ascend or descend multiple flights of stairs.

Nice To Haves

Daily access to a vehicle is preferred.

Responsibilities

Answer crisis hotline calls and conduct timely, thorough safety assessments.
Connect callers with appropriate services or providers.
Respond in person with a Peer Engagement Specialist when needed, meeting clients at home, work, or another community location.
Provide the least restrictive appropriate intervention, ranging from support during a panic attack to assistance with hospitalization.
Respond in the community year-round and in all weather conditions.
Distribute basic necessities to people in crisis when appropriate, such as first aid items, water, or warm clothes.
Offer client follow-up based on individual needs and document services provided.
Use downtime between calls for self-directed professional development projects and community outreach.

Benefits

Competitive pay of $26.50–$30.00 per hour, based on education, experience, and licensure.
Generous paid time off.
Dental insurance.
Vision insurance.
Three medical insurance plans.
403(b) retirement plan with 3% employer match.
Employee assistance program (EAP).
Mileage reimbursement.
Public Service Loan Forgiveness.
No-cost supervision for clinical licensure (LSW, LCSW, LPC, LCPC).
Training and professional development, including clinical supervision.