CRISIS WORKER

Apis Services, Inc.•Stroudsburg, PA

12h•$0 - $22

About The Position

Resources for Human Development (RHD), through New Perspectives Crisis Services, is seeking compassionate Crisis Workers to provide immediate support to individuals experiencing mental health and behavioral health crises. The role spans short-term residential crisis stabilization, telephone crisis support, and mobile crisis response in homes and community settings. Crisis Workers help individuals stabilize, develop safety plans, identify appropriate levels of care, access resources, and connect with ongoing services that support continued stability and recovery. The position involves crisis assessment, de-escalation, safety planning, supportive interventions, resource coordination, and accurate confidential documentation. Workers collaborate with clinical staff, case managers, medical providers, hospitals, emergency services, and community partners as appropriate. The schedule is full-time, Sunday through Thursday, 4:30 p.m. to 12:30 a.m.; flexibility may be required for evenings, weekends, and varying locations. Compensation is $22.25 per hour. Employment is administered through Apis Services, Inc.

Requirements

Qualify through one of the listed education and experience pathways: a bachelor’s degree with major coursework in Social Work, Psychology, Sociology, Nursing, Counseling, Gerontology, or a related field; or a bachelor’s degree with major coursework in Anthropology, Political Science, History, Criminal Justice, Theology, Education, or a related field plus 2 years of behavioral health direct-care experience; or current Registered Nurse (RN) licensure; or a high school diploma or equivalent, at least 12 semester credits in Sociology, Social Welfare, Psychology, Gerontology, or another social science, and 2 years of human services experience including at least 1 year of behavioral health direct-care experience.
Valid driver’s license and personal vehicle.
Basic computer and internet skills.
Strong communication and interpersonal skills.
Ability to complete required employment screenings and clearances.
Ability to maintain confidentiality and professional standards.
Ability to work in residential and community settings and respond professionally in challenging situations.
Ability to complete timely documentation and collaborate with a team.
Ability to sit, stand, walk, bend, reach, stoop, twist, and climb stairs; drive and travel throughout the community; and lift 50 pounds or more as required.
Able to perform essential job functions with or without reasonable accommodation.

Responsibilities

Provide direct support in short-term crisis stabilization and residential settings.
Assist with intake assessments and safety evaluations.
Develop individualized crisis stabilization and safety plans with individuals.
Monitor individuals’ emotional and physical well-being and help maintain a safe, supportive, therapeutic environment.
Facilitate groups, skills coaching, and supportive interventions.
Collaborate with clinical staff, case managers, and medical providers.
Support discharge and aftercare planning.
Respond to crisis calls and provide immediate emotional and behavioral health support using active listening and trauma-informed communication.
Complete risk and safety assessments according to program protocols and collaboratively develop safety plans.
Connect callers with mental health, medical, and community resources; document crisis contacts accurately and confidentially.
Respond in person to behavioral health crises in homes and community settings and provide on-site de-escalation and stabilization.
Complete mental health and safety assessments and collaborate with hospitals, social service agencies, EMS, law enforcement, and other community partners when appropriate.
Identify the least restrictive and most supportive care options and connect individuals with follow-up and aftercare services.
Provide referrals and case management support to individuals and families, explain available resources and treatment options, and promote continuity of care.
Advocate for participants in interactions with community providers and service systems.
Complete required documentation accurately and within established timeframes; maintain confidentiality and follow HIPAA requirements.
Follow funder, licensing, accreditation, and organizational requirements; attend required meetings, supervision, and trainings.
Maintain professional boundaries, exercise sound judgment, and perform additional duties as assigned.