CRISIS WORKER

Resources for Human Development•Stroudsburg, PA

13h•$0 - $22

About The Position

Resources for Human Development (RHD) is seeking a compassionate Crisis Worker for its New Perspectives Crisis Services team. The role provides immediate support to people experiencing mental health or behavioral health crises across short-term residential stabilization, telephone crisis support, and mobile community response. The Crisis Worker helps people stabilize, develop safety plans, identify appropriate levels of care, access resources, and connect with ongoing services. The position combines assessment, de-escalation, safety planning, supportive interventions, resource coordination, and documentation. Crisis Workers collaborate with clinical staff, case managers, medical providers, and community partners while maintaining confidentiality, professional boundaries, and a safe, therapeutic environment. Employment is administered through Apis Services, Inc.

Requirements

Qualify through one of the listed education and experience pathways: a bachelor’s degree with major coursework in Social Work, Psychology, Sociology, Nursing, Counseling, Gerontology, or a related field; OR a bachelor’s degree with major coursework in Anthropology, Political Science, History, Criminal Justice, Theology, Education, or a related field plus 2 years of behavioral health direct-care experience; OR current Registered Nurse (RN) licensure; OR a high school diploma or equivalent, at least 12 semester credits in Sociology, Social Welfare, Psychology, Gerontology, or another social science, and 2 years of human services experience including at least 1 year of behavioral health direct-care experience.
Valid driver’s license.
Personal vehicle.
Basic computer and internet skills.
Strong communication and interpersonal skills.
Ability to complete required employment screenings and clearances.
Ability to maintain confidentiality and professional standards.
Ability to work across residential, telephone, and community settings and respond professionally during challenging situations.

Responsibilities

Provide direct support in short-term crisis stabilization and residential settings.
Assist with intake assessments and safety evaluations.
Develop individualized crisis stabilization and safety plans with individuals.
Monitor individuals’ emotional and physical well-being and help maintain a safe, supportive, therapeutic environment.
Facilitate groups, skills coaching, and supportive interventions.
Collaborate with clinical staff, case managers, and medical providers.
Support discharge and aftercare planning.
Respond to crisis calls with immediate emotional and behavioral health support using active listening and trauma-informed communication.
Complete risk and safety assessments according to program protocols and maintain accurate, confidential documentation of crisis contacts.
Respond in person to behavioral health crises in homes and community settings and provide on-site de-escalation and stabilization.
Collaborate when appropriate with hospitals, social service agencies, EMS, law enforcement, and other community partners.
Help identify the least restrictive and most supportive option for continued care and connect individuals with follow-up services.
Provide referrals and case management support to individuals and families, explain available resources and treatment options, and promote continuity of care.
Advocate for participants in interactions with community providers and service systems.
Complete required documentation accurately and within established timeframes.
Follow HIPAA, funder, licensing, accreditation, and organizational requirements.
Attend required meetings, supervision, and trainings; maintain professional boundaries and sound judgment.
Perform additional duties as assigned.