CRISIS WORKER

Resources for Human Development•Stroudsburg, PA

13h•$0 - $22

About The Position

Resources for Human Development (RHD) is hiring a full-time Crisis Worker for its New Perspectives Crisis Services team. The role provides immediate, compassionate, professional support to people experiencing mental health or behavioral health crises across short-term residential stabilization, telephone support, and mobile response in homes and community settings. Crisis Workers assist people in stabilizing, developing safety plans, identifying appropriate levels of care, accessing resources, and connecting with ongoing services. The position involves assessment, de-escalation, safety planning, stabilization, resource coordination, and follow-up support. The Crisis Worker collaborates with clinical staff, case managers, medical providers, hospitals, emergency services, social service agencies, and community partners as appropriate. The role also requires accurate and timely documentation, confidentiality, compliance with HIPAA and applicable program requirements, and attendance at required meetings, supervision, and training. The posted schedule is Sunday through Thursday, 12:00 a.m. to 8:00 a.m., at $22.25 per hour. Flexibility may be required based on crisis-service needs, including evenings, weekends, and varying locations. The position requires a valid driver’s license and personal vehicle, travel throughout the community, and the ability to work in residential, office, and community settings. Physical tasks include sitting, standing, walking, bending, reaching, stooping, twisting, climbing stairs, and lifting 50 pounds or more as required. Employment is administered through Apis Services, Inc.

Requirements

Qualify through one of the listed education and experience pathways: a bachelor’s degree with major coursework in Social Work, Psychology, Sociology, Nursing, Counseling, Gerontology, or a related field; or a bachelor’s degree with major coursework in Anthropology, Political Science, History, Criminal Justice, Theology, Education, or a related field plus 2 years of behavioral health direct-care experience; or current Registered Nurse (RN) licensure; or a high school diploma or equivalent, at least 12 semester credits in Sociology, Social Welfare, Psychology, Gerontology, or another social science, plus 2 years of human services experience including at least 1 year of behavioral health direct-care experience.
Valid driver’s license and personal vehicle.
Basic computer and internet skills.
Strong communication and interpersonal skills.
Ability to complete required employment screenings and clearances.
Ability to maintain confidentiality and professional standards.
Ability to work in residential and community settings and respond professionally in challenging situations.
Ability to complete timely documentation and collaborate with a team.
Ability to drive and travel throughout the community.
Ability to sit, stand, walk, bend, reach, stoop, twist, climb stairs, and lift 50 pounds or more as required, with or without reasonable accommodation.

Responsibilities

Provide direct support in short-term crisis stabilization and residential settings.
Assist with intake assessments and safety evaluations.
Develop individualized crisis stabilization and safety plans with individuals.
Monitor individuals’ emotional and physical well-being and help maintain a safe, supportive, therapeutic environment.
Facilitate groups, skills coaching, and supportive interventions.
Collaborate with clinical staff, case managers, and medical providers.
Support discharge and aftercare planning.
Respond to crisis calls with immediate emotional and behavioral health support using active listening and trauma-informed communication.
Complete risk and safety assessments according to program protocols and collaboratively develop safety plans with callers.
Connect callers with mental health, medical, and community resources, and document crisis contacts accurately and confidentially.
Respond in person to behavioral health crises in homes and community settings, providing de-escalation, stabilization, and mental health and safety assessments.
Collaborate as appropriate with hospitals, social service agencies, EMS, law enforcement, and other community partners.
Identify the least restrictive and most supportive option for continued care and connect individuals with follow-up and aftercare services.
Provide referrals and case management support to individuals and families, explain available resources and treatment options, and promote continuity of care.
Advocate for participants in interactions with community providers and service systems.
Complete required documentation accurately and within established timeframes.
Maintain confidentiality, follow HIPAA requirements, and comply with funder, licensing, accreditation, and organizational requirements.
Attend required meetings, supervision, and training; maintain professional boundaries and sound judgment; and perform additional duties as assigned.