Mobile Crisis Service Provider

Aroostook Mental Health Services•Houlton, ME

About The Position

The Mobile Crisis Service Provider delivers compassionate, professional crisis resolution services across Aroostook County, responding to individuals experiencing behavioral health emergencies in person and via telehealth. Responses may take place in primary care offices, homeless shelters, police stations, peer centers, homes, and other community settings. The position provides immediate crisis intervention, stabilization, and support to individuals and families, and works with law enforcement, first responders, community agencies, families, and treatment providers to coordinate care and maintain continuity of services. Crisis services are available 24/7. Flexibility to work evenings, weekends, and holidays is required. The role also includes facilitating open crisis stabilization groups, educating community members and professionals about crisis resources, providing debriefing support after critical community events, maintaining timely documentation, and participating in training, team meetings, and supervision. Additional duties include helping orient and train new staff and supporting staff in satellite offices as requested.

Requirements

Must be at least 18 years of age, as required by the contract associated with the position.
Eligibility for Mental Health Rehabilitation Technician – Crisis Service Provider (MHRT-CSP) certification is required. Qualification pathways include: 36 months of direct behavioral health experience (4,992 hours); MHRT/C certification and at least 1,664 hours of direct behavioral health experience; completion of 30 college credit hours and/or an associate's degree in a related field, with at least 1,664 hours of direct behavioral health experience; or current MHRT-CSP certification.
Upon hire, must complete MHRT-CSP training appropriate to the role and experience.
A valid driver’s license and reliable transportation are required.
Required training includes CPR/First Aid, MANDT (Day 1), training to administer and carry Naloxone, and Peer Support 101. The agency provides training upon hire.

Responsibilities

Provide crisis evaluations, intervention, and stabilization to individuals and families.
Partner with law enforcement, first responders, and community agencies to coordinate crisis response and support.
Participate in law enforcement co-response for crisis assessments and protective custody evaluations.
Provide client-centered, trauma-informed care grounded in the belief that recovery is possible.
Develop crisis intervention plans that identify effective supports for individuals in crisis.
Facilitate open crisis stabilization groups in outpatient settings.
Coordinate care with families, treatment providers, and community partners to ensure continuity of services.
Educate community members and professionals about available crisis services and behavioral health resources.
Maintain accurate, timely documentation of interventions and follow-up actions.
Provide debriefing support after critical community events.
Participate in ongoing training, team meetings, and supervision.
Participate in orientation and training of new staff.
Provide support to staff in satellite offices as requested.