Mobile Crisis Responder 3rd shift

NorthKey Community Care • Convington, KY

11d • Onsite

About The Position

NorthKey Community Care is seeking a full-time Mobile Crisis Responder to provide compassionate, in-person crisis intervention and support to individuals experiencing mental health or substance use crises. The position is based at 502 Farrell Drive, Covington, Kentucky, and involves travel throughout the Northern Kentucky region to respond to community-based calls. Employees use personal vehicles for crisis response, with mileage reimbursement provided.

The schedule is 12:30 a.m. to 9:00 a.m., with some holiday coverage required based on scheduling needs. Pay is $17.40 to $18.40 per hour; third-shift pay is $18.40 per hour. The role works as part of an interdisciplinary team and coordinates with clients, families, community providers, law enforcement, and hospital staff to respond to crises and connect individuals with appropriate care and resources.

Requirements

• Relevant knowledge, training, and experience in the behavioral health field.
• Excellent written and verbal communication skills.
• Valid driver’s license, a personal vehicle, and the ability to drive a vehicle.
• A high school diploma and at least one year of experience working with individuals with mental health diagnoses may substitute for a bachelor’s degree or Peer Support certification.

Nice To Haves

• A bachelor’s degree in a behavioral health field is preferred, or a Peer Support Certification is preferred.

Responsibilities

• Respond in person as part of a team to community settings, including homes, schools, hospitals, and other locations, to assist individuals experiencing mental health and substance use crises.
• Work as part of an interdisciplinary team to de-escalate crises and develop effective safety plans.
• Assist individuals in developing a plan for care, including arranging hospitalization or outpatient resources as indicated.
• Address the functional challenges of individuals served.
• Identify and address risks and current or potential gaps in care to help prevent deterioration that could result in hospitalizations, emergency room visits, or loss of independence in vocational, academic, or social functioning.
• Provide education to clients to promote improved functioning and skills development.
• Coordinate transportation for clients to appointments that connect them to community resources and services.
• Collaborate with other members of the care team involved in the client’s case.
• Collaborate with community providers, including law enforcement and hospital staff, to establish an appropriate community response to identified individuals.
• Educate clients, families, and significant others about resources that can assist with identified needs.
• Maintain HIPAA compliance and client confidentiality.
• Complete initial, annual, and other mandatory crisis-related training as assigned.

Benefits

• Potential for up to a 12% contingency bonus.
• Paid time off, up to 16 days in the first year.
• 10 paid holidays.
• Medical, vision, and dental insurance plans for individuals and families.
• Health Savings Account employer match of up to $1,000, depending on plan.
• 401(k) with employer match.
• Professional development.
• Potential eligibility for student loan forgiveness through the Public Service Loan Forgiveness program.
• Mileage reimbursement for use of a personal vehicle for crisis response.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED