Mobile Crisis Responder 3rd shift

NorthKey Community Care • Wylie, TX

13d • Onsite

About The Position

NorthKey Community Care is hiring a full-time Mobile Crisis Responder to provide compassionate, in-person crisis intervention and support to people experiencing mental health and substance use crises. The position is based at 502 Farrell Drive, Covington, Kentucky, and involves travel throughout Northern Kentucky to respond to community-based calls. The responder uses a personal vehicle for crisis response and receives mileage reimbursement.

The schedule is 12:30 a.m. to 9:00 a.m., with some holiday coverage required based on scheduling needs. Pay is $18.40 per hour for the third shift. The role involves working alongside an interdisciplinary team and community providers to de-escalate crises, develop safety and care plans, connect clients to services, and help prevent unnecessary deterioration in functioning or avoidable hospitalizations.

Requirements

• Relevant knowledge, training, and experience in the behavioral health field.
• Excellent written and verbal communication skills.
• Valid driver’s license, access to a personal vehicle, and ability to drive.
• A high school diploma and at least one year of experience working with individuals with mental health diagnoses may substitute for a bachelor’s degree or Peer Support Certification.

Nice To Haves

• A bachelor’s degree in a behavioral health field or Peer Support Certification is preferred.

Responsibilities

• Respond as part of a team to people experiencing mental health and substance use crises in homes, schools, hospitals, and other community settings.
• Work with an interdisciplinary team to de-escalate crises and develop effective safety plans.
• Help individuals develop a care plan, including arranging hospitalization or outpatient resources when indicated.
• Address the functional challenges of individuals served.
• Identify risks and current or potential gaps in care to help prevent deterioration that could result in hospitalization, emergency room visits, or loss of vocational, academic, or social independence.
• Educate clients to promote improved functioning and skills development.
• Coordinate client transportation to appointments connecting them with community resources and services.
• Collaborate with other care team members involved in a client’s case.
• Collaborate with community providers, including law enforcement and hospital staff, to establish appropriate responses to individuals in crisis.
• Educate clients, families, and significant others about resources that address identified needs.
• Maintain HIPAA compliance and client confidentiality.
• Complete initial, annual, and other mandatory crisis-related training as assigned.

Benefits

• Potential for a contingency bonus of up to 12%.
• Paid time off, up to 16 days in the first year.
• 10 paid holidays.
• Medical, vision, and dental plan options for individual and family coverage.
• Employer HSA match of up to $1,000, depending on plan.
• 401(k) with employer match.
• Professional development.
• Potential eligibility for Public Service Loan Forgiveness.
• Mileage reimbursement for use of a personal vehicle for crisis response.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED