Mobile Associate, Store-in-Store

T-Mobile•Sherman, TX

6d•Onsite

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in high-traffic retail environments, build relationships, identify customer needs, and educate, demonstrate, and recommend T-Mobile products, services, and warehouse or club member benefits. The role focuses on sales performance, exceptional customer experiences, and quality-of-sale metrics. Associates complete training on the store-in-store experience, products, processes, systems, and resources, and continue to build skills through practice and knowledge sharing. They attract potential customers, follow up with customers, collect referrals, handle Be Back processes, and develop relationships with new and existing customers. After completing on-the-job training, associates promote to the Mobile Expert role and may become eligible for an annualized incentive target.

Requirements

High school diploma or GED.
Customer satisfaction focus and ability to balance customer experience with performance goals.
Willingness to work alongside peers and store leaders, learn and share knowledge, serve customers, and resolve issues.
Competitive drive and confidence to succeed in a fast-paced sales environment.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile products, services, and warehouse or club member benefits.
Complete training on the store-in-store experience, products, processes, systems, and reference resources.
Practice skills, share knowledge, and participate in store operations.
Build rapport, trust, and loyalty by providing friendly, personalized service and meeting customer expectations.
Attract potential customers to drive sales activity.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Meet sales performance targets and quality-of-sale metrics while providing exceptional customer experiences.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Hourly training pay of $5 per hour during the initial training period.