Mobile Associate, Store-in-Store

T-Mobile USA • Sherman, TX

5d

About The Position

Mobile Associates, Store-in-Store are part of T-Mobile’s Retail Team and represent the brand within National Sales partner locations. They engage customers in high-traffic retail environments, create enthusiasm for T-Mobile products and services, identify customer needs, and educate, demonstrate, and recommend solutions. Associates are expected to meet performance targets by delivering strong sales results, excellent customer experiences, and quality sales. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers an hourly base pay of $18.00, plus $5.00 per hour during training. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Incentives vary based on performance and full-time status.

The role involves using digital tools, learning T-Mobile products, systems, processes, and store-in-store procedures, and practicing and sharing knowledge with the team. Associates attract potential customers, build relationships, follow up with customers, collect referrals, handle Be Back processes, and resolve customer issues. The position requires no travel and is not DOT-regulated or safety-sensitive.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Customer-focused approach and ability to balance customer experience with performance goals.
• Willingness to work alongside peers and store leaders, learn and share knowledge, serve customers, and resolve issues.
• Competitive drive and confidence to succeed in a fast-paced sales environment.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment is preferred.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile’s warehouse and club member benefits.
• Complete training on the store-in-store experience, products, skills, processes, systems, and reference resources.
• Practice skills, share knowledge, and participate in store operations.
• Build rapport, trust, and loyalty by providing friendly, personalized customer service and matching the pace of each customer.
• Balance customer experience with performance goals and exceed customer expectations.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
• Meet sales, customer experience, and quality-of-sale targets.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Backup care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED