Mobile Associate, Store in Store

T-Mobile•Reynoldsburg, OH

1d•Onsite

About The Position

Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, serving customers in a high-traffic retail environment. They bring energy, passion, and product expertise to customer interactions, educate and demonstrate technology, and recommend solutions that help customers stay connected. The role focuses on creating outstanding customer experiences, building relationships, and driving sales activity. Associates complete training on the store-in-store experience, products, skills, processes, systems, and reference resources, and continue developing their knowledge and capabilities. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Upon completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. T-Mobile states that all employees are guaranteed to earn $20 per hour inclusive of base pay and incentives; actual incentives vary by performance and full-time status.

Requirements

High school diploma or GED.
At least 18 years of age.
Legally authorized to work in the United States.
Consultative selling, customer needs identification, communication, customer satisfaction management, customer service, customer engagement, relationship building, coaching, leadership, sales techniques, customer education, sales, customer communications, product knowledge, customer referrals, and sales prospecting.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse or club member benefits.
Complete training on the store-in-store experience, new skills, products, processes, systems, and reference resources.
Practice skills, share knowledge, and perform store operations.
Provide friendly, exceptional customer service and exceed customer expectations by building rapport, trust, and loyalty.
Attract potential customers to drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant and employee stock purchase plan.
401(k) and access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.