Mobile Associate, Store in Store

T-Mobile•Kansas City, KS

2d•Onsite

About The Position

The Mobile Associate works as the face of T-Mobile inside a warehouse or club kiosk, creating positive customer experiences in a high-traffic retail environment. The role involves educating customers, demonstrating products, recommending solutions, and explaining the value of T-Mobile’s warehouse and club member benefits. Associates use digital tools and develop knowledge of products, processes, systems, and reference resources through training and ongoing learning. Within the first 90 days, associates receive on-the-job training; after completing it, they promote to the Mobile Expert role. The position focuses on friendly, effective customer engagement, building rapport and trust, and meeting or exceeding customer expectations. Associates attract prospective customers, support sales activity, follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers. The role is not travel-required and is not DOT-regulated or safety-sensitive.

Requirements

High school diploma or GED.
Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Six months of customer service and/or sales experience in a retail environment.

Responsibilities

Proactively engage a broad range of customers in a high-traffic retail environment.
Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
Continuously develop skills through practice, knowledge sharing, and store operations.
Provide friendly, personalized service that builds rapport, trust, and customer loyalty while exceeding customer expectations.
Attract potential customers and drive sales activity at the location.
Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during on-the-job training within the first 90 days.
After training and promotion to Mobile Expert, eligibility for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.