Mobile Associate, Store-in-Store

T-Mobile USA • Kansas City, MO

5d • Onsite

About The Position

Mobile Associates work as the face of T-Mobile inside a warehouse or club kiosk, providing customer service in a high-traffic retail environment. They educate customers about products and solutions, demonstrate technology, and explain the value of T-Mobile’s warehouse and club member benefits. Associates complete training on the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice and knowledge sharing. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. Actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. The stated base pay is $18 per hour, with $5 per hour training pay during the initial training period.

The position is based in a warehouse or club kiosk setting. Travel is not required. The role requires a high school diploma or GED and applicants must be at least 18 years old and legally authorized to work in the United States. Six months of customer service and/or retail sales experience is preferred. T-Mobile describes this as an opportunity for career growth and provides eligible employees with a broad benefits package.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase the value of T-Mobile warehouse and club member benefits.
• Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
• Continuously learn and improve skills to provide a strong customer experience.
• Practice skills, share knowledge, and participate in store operations.
• Build rapport, trust, and loyalty by matching the pace of customers and engaging with them personally.
• Provide exceptional customer service and work to exceed customer expectations.
• Proactively attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off.
• Up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED