Mobile Associate, Store-in-Store
About The Position
Store-in-Store Mobile Associates represent T-Mobile inside a warehouse or club kiosk, serving customers in a high-traffic retail environment. They educate customers, demonstrate products, recommend solutions, and explain the value of T-Mobile’s warehouse and club member benefits. The role involves using digital tools, providing friendly and effective customer service, building customer relationships, and proactively attracting potential customers to drive sales. Associates complete training in the store-in-store experience, products, processes, systems, and reference resources, and continue developing their skills through practice and knowledge sharing. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay; after completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers an hourly base pay of $18, plus $5 per hour in training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Actual incentives vary based on performance and full-time status.
Requirements
- High school diploma or GED.
- At least 18 years of age.
- Legally authorized to work in the United States.
- Communication skills.
- Relationship-building skills.
- Customer education skills.
- Sales skills.
- Customer communication skills.
- Customer satisfaction management skills.
- Product knowledge.
- Leadership skills.
- Customer referral skills.
- Sales prospecting skills.
- Sales techniques.
- Consultative selling skills.
- Customer service skills.
- Customer engagement skills.
- Coaching skills.
- Customer needs identification skills.
Nice To Haves
- Six months of customer service and/or sales experience in a retail environment.
Responsibilities
- Engage proactively with a broad range of customers in a high-traffic retail environment.
- Use digital tools and effective communication to educate customers and showcase warehouse or club member benefits.
- Complete training on the store-in-store experience, skills, products, processes, systems, and reference resources.
- Practice skills, share knowledge, and support store operations.
- Provide friendly, exceptional customer service and work to exceed customer expectations.
- Establish rapport, trust, and loyalty by connecting with customers personally and matching their pace.
- Attract potential customers to drive sales activity at the location.
- Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant.
- Employee stock purchase plan.
- 401(k).
- Access to free, year-round money coaches.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Family building benefits.
- Back-up care.
- Enhanced family support.
- Childcare subsidy.
- Tuition assistance.
- College coaching.
- Short- and long-term disability coverage.
- Voluntary AD&D coverage.
- Voluntary accident coverage.
- Voluntary life insurance.
- Voluntary disability insurance.
- Voluntary long-term care insurance.
- Mobile service and home internet discounts for eligible employees.
- Pet insurance for eligible employees.
- Commuter and transit programs for eligible employees.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
