Mobile Associate, Store-in-Store

T-Mobile USA • Bloomington, MN

4d • Onsite

About The Position

T-Mobile’s Store-in-Store Mobile Associates work inside a warehouse or club kiosk, representing T-Mobile in a high-traffic retail environment. They engage customers, explain and demonstrate products and services, recommend solutions, and communicate the value of T-Mobile’s warehouse and club member benefits. The role includes training on the store-in-store experience, products, processes, systems, and reference resources, along with continued learning, skills practice, knowledge sharing, and store operations. Within the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, they promote to the Mobile Expert role and become eligible for an annualized incentive target. T-Mobile offers a competitive compensation and rewards package, including an annual stock grant and employee stock purchase plan.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse and club member benefits.
• Complete training on the store-in-store experience, products, processes, systems, and reference resources.
• Continuously learn and improve skills to provide a strong customer experience.
• Practice skills, share knowledge, and perform store operations.
• Build rapport, trust, and loyalty through friendly, engaging service tailored to the customer's pace.
• Provide exceptional service and work to exceed customer expectations.
• Attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Competitive base salary and compensation package.
• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D, accident, life, disability, and long-term care coverage.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.
• Hourly training pay of $5.00 per hour during the initial training period.
• Annualized incentive target of $18,000 per year after training, with actual incentives varying based on performance and full-time status.
• Guaranteed earnings of $20 per hour inclusive of base pay and incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED