Mobile Associate, Spanish

T-Mobile USA•Ottumwa, IA

About The Position

T-Mobile is hiring a bilingual Mobile Associate to help customers in English and Spanish explore technology, find solutions, and stay connected. The role focuses on creating welcoming customer experiences, building relationships, and making technology accessible. No technology expertise is needed to start; the company provides hands-on training and support from teammates and store leaders. Mobile Associates develop skills and confidence for future opportunities, including promotion to Mobile Expert after completing the initial training period.

Requirements

Ability to communicate effectively with customers in Spanish and English.
High school diploma or GED.
At least 6 months of customer service or sales experience.
Interest in technology and helping customers find solutions.
Willingness to learn, share ideas, and support teammates.
Motivation to achieve sales goals while providing excellent customer service.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail experience preferred.

Responsibilities

Communicate with customers in English and Spanish, helping them feel welcome, understood, and confident in their choices.
Demonstrate smartphones, accessories, and connected devices suited to customers’ needs.
Listen to customers, ask questions, and recommend solutions that help them stay connected.
Support customers whose shopping journey begins online, through Customer Care, or in-store.
Develop sales skills, meet customer needs, and work toward individual and team goals.
Collaborate with teammates, store leaders, and other T-Mobile teams to support customers and small businesses.
Participate in hands-on training and learn about technology and customer solutions.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, backup care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary accidental death and dismemberment, accident, life, disability, and long-term care coverage.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the initial training period, in addition to the stated $18.00 hourly base pay.
Eligible for an annualized incentive target of $18,000 per year after completing training and promoting to Mobile Expert; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Benefits access for eligible full-time and part-time employees.