Mobile Associate, Bilingual | Spanish - Retail Sales

T-Mobile•New York, NY

7d•Onsite

About The Position

Mobile Associates work as members of a Retail Team of Experts, representing the T-Mobile brand and building excitement around its products and services. They help customers identify their needs, demonstrate and recommend devices and services, and create meaningful customer relationships in a fast-paced, evolving retail environment. This is a learning role that prepares associates to advance to Mobile Expert; new associates must successfully complete new employee training. The role requires fluency in English and Spanish. No travel is required.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience is preferred.
Fluency in English and Spanish.
Passion for customer advocacy and connecting with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work alongside peers and store leaders, learn, share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail environment experience.

Responsibilities

Build proficiency in serving and selling to customers while providing a world-class customer experience and building loyalty.
Help customers continue their shopping journey across online, Customer Care, and in-store channels.
Explore customers’ individual needs and provide hands-on demonstrations of technology in the store.
Use side-by-side selling to recommend personalized solutions, including accessories and IoT devices, in addition to devices and service plans.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools during customer interactions and onboarding to demonstrate network coverage and T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Use time between customers to seek information and learn about wireless and technology innovations.
Build relationships and partner with T-Mobile employees across business and customer service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Medical insurance.
Dental insurance.
Vision insurance.
Flexible spending account.
Paid time off.
Up to 12 paid holidays.
Paid parental and family leave.
Family building benefits.
Back-up care.
Enhanced family support.
Childcare subsidy.
Tuition assistance.
College coaching.
Short- and long-term disability coverage.
Voluntary AD&D coverage.
Voluntary accident coverage.
Voluntary life insurance.
Voluntary disability insurance.
Voluntary long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.
Hourly training pay of $5.00 per hour during the initial training period.
Eligible for an annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary by performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.