Mobile Associate, Bilingual | Spanish - Retail Sales

T-Mobile USA•Jackson Heights, NY

About The Position

Mobile Associates are members of a Retail Team of Experts who bring the T-Mobile brand to life as brand ambassadors. They build enthusiasm for T-Mobile products and services, connect with customers, uncover their needs, and educate, demonstrate, and recommend device and service solutions. This is a learning role that prepares new associates to advance to Mobile Expert. Associates must successfully complete new employee training and develop skills and proficiency while working with their team. The position involves serving and selling to customers, delivering a world-class customer experience, and building customer loyalty. Associates help customers continue their shopping journey from online, Customer Care, or in-store; explore individual needs; demonstrate technology; and recommend personalized device, service, accessory, and IoT solutions. They use digital tools to demonstrate coverage and explain T-Mobile plans and services, complete training on store experience, processes, systems, and resources, and seek out learning opportunities during shifts. Associates also partner with employees across business and customer-service channels to resolve issues, identify and hand off small-business leads, support team initiatives, and foster an inclusive environment. The role requires fluency in English and Spanish, at least 18 years of age, and legal authorization to work in the United States. The hourly base pay is $21.50, with an additional $5.00 per hour in training pay during the first 90 days. After completing training, associates promote to Mobile Expert and become eligible for an annualized incentive target of $18,000; actual incentives vary by performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Employees are also eligible for an annual stock grant.

Requirements

High school diploma or GED.
At least 6 months of customer service and/or sales experience; retail experience preferred.
Fluent in English and Spanish.
At least 18 years of age.
Legally authorized to work in the United States.
Passionate customer advocacy and the ability to connect authentically with customers.
Competitive drive and demonstrated ability to succeed in a fast-paced sales environment.
Willingness to work with peers and store leaders, learn, share ideas, serve customers, and resolve issues.
Ability to balance customer needs and performance goals.

Nice To Haves

Retail environment experience.

Responsibilities

Help customers continue their shopping journey, whether they started online, through Customer Care, or in-store.
Explore customers’ individual needs and provide hands-on demonstrations of in-store technology.
Use side-by-side selling to recommend personalized device and service solutions, including accessories and IoT devices.
Address service and sales needs with composure, integrity, and compassion.
Use digital tools in customer interactions and onboarding to demonstrate coverage and explain T-Mobile plans and services.
Complete training on the in-store experience, new skills and processes, systems, and reference resources.
Seek out information and learn about wireless and technology innovations between customer interactions.
Partner with T-Mobile employees across business and customer-service channels to resolve issues and provide a seamless customer experience.
Identify and hand off small-business leads.
Support team initiatives and help create an inclusive environment.
Successfully complete new employee training.