Mobile Associate, Spanish

T-Mobile•Ottumwa, IA

About The Position

T-Mobile is hiring a bilingual Mobile Associate who communicates with customers in Spanish and English. The role helps customers explore technology, find solutions, and stay connected by creating welcoming, clear, and supportive customer experiences. No technology expertise is needed to get started; T-Mobile provides hands-on training and support from teammates and store leaders. During the first 90 days, associates receive on-the-job training and are eligible for hourly training pay. After completing training, associates promote to the Mobile Expert role and become eligible for an annualized incentive target. The position offers opportunities to build sales and customer-service skills and prepare for future career opportunities. The hourly base pay is $18.00, with $5.00 per hour training pay. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives. Associates are also eligible for an annual stock grant. Benefits include health and financial benefits, paid time off, family support, education assistance, and other optional or eligible benefits.

Requirements

Communicate effectively with customers in Spanish and English.
High school diploma or GED.
At least 6 months of customer service or sales experience.
Interest in technology and helping customers find solutions.
Willingness to learn, share ideas, and support teammates.
Motivation to achieve sales goals while providing excellent customer service.
At least 18 years of age.
Legally authorized to work in the United States.

Nice To Haves

Retail experience is preferred.

Responsibilities

Connect with customers in English and Spanish, helping them feel welcome, understood, and confident in their choices.
Demonstrate smartphones, accessories, and connected devices suited to customers’ needs.
Listen to customers, ask questions, and recommend solutions that keep them connected.
Support customers who begin their shopping journey online, through Customer Care, or in-store.
Develop sales skills, meet customer needs, and work toward individual and team goals.
Collaborate with teammates, store leaders, and other T-Mobile teams to support customers and small businesses.

Benefits

Competitive base salary and compensation package.
Annual stock grant.
Employee stock purchase plan.
401(k).
Access to free, year-round money coaches.
Hourly training pay of $5.00 per hour during the initial training period.
Annualized incentive target of $18,000 per year after promotion to Mobile Expert; actual incentives vary based on performance and full-time status.
Guaranteed earnings of $20 per hour inclusive of base pay and incentives.
Medical, dental, and vision insurance.
Flexible spending account.
Paid time off and up to 12 paid holidays.
Paid parental and family leave.
Family-building benefits, back-up care, enhanced family support, and childcare subsidy.
Tuition assistance and college coaching.
Short- and long-term disability coverage.
Voluntary AD&D, accident, life, disability, and long-term care insurance.
Mobile service and home internet discounts for eligible employees.
Pet insurance for eligible employees.
Commuter and transit programs for eligible employees.