Mobile Associate, Store-in-Store - Retail Sales
About The Position
Mobile Associates, Store-in-Store work within National Sales partner locations and represent the T-Mobile brand in high-traffic retail environments. They engage customers, build relationships, identify needs, and educate customers by demonstrating and recommending T-Mobile products and services. They use digital self-service tools and help customers understand how to use the T-Mobile app for their wireless needs. Associates are expected to meet sales and quality goals while delivering an exceptional customer experience. After completing on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target.
Requirements
- High school diploma or GED.
- At least 6 months of customer service and/or sales experience.
- Passion for customer satisfaction and a customer-advocate approach, with the ability to balance customer experience and performance goals.
- Willingness to work alongside peers and store leaders, learn and share best practices, serve customers, and resolve issues.
- Competitive drive and confidence to succeed in a fast-paced sales environment.
- At least 18 years of age.
- Legally authorized to work in the United States.
Nice To Haves
- Experience in a retail environment is preferred.
Responsibilities
- Proactively engage a broad range of customers in a high-traffic retail environment, using digital tools and effective communication to explain T-Mobile solutions.
- Identify customer needs and use solution-based selling to demonstrate and recommend T-Mobile products and services.
- Help customers onboard and learn to use self-service tools, including the T-Mobile app.
- Complete training on the in-store experience, products, processes, systems, and reference resources; continuously develop skills.
- Review personal results, promotions, and updates on the Hub to remain customer-ready.
- Partner with nearby stores and teams to support onboarding, account setup, device support, and account servicing.
- Practice skills, share knowledge, support store operations, and complete opening and closing procedures.
- Carry kiosk cabinet keys, secure kiosks and assets, and report lost keys or assets to a manager.
- Proactively contact potential customers, follow up, capture referrals, manage Be Back processes, and build relationships with new and existing customers.
- Perform price overrides for specialty offers specific to National Retail.
Benefits
- Annual stock grant
- Employee stock purchase plan
- 401(k)
- Access to free, year-round money coaches
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible spending account
- Paid time off
- Up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service and home internet discounts
- Pet insurance
- Commuter and transit programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
