Mobile Associate, Store-in-Store - Retail Sales

T-Mobile USA • Nampa, ID

2d • Onsite

About The Position

T-Mobile is hiring a Mobile Associate to represent the company inside a warehouse or club kiosk. The role centers on creating positive customer experiences in a high-traffic retail setting by educating customers, demonstrating and recommending products and solutions, and explaining the value of T-Mobile warehouse/club member benefits. Associates use digital tools and product knowledge to address changing customer needs and support sales. The position includes training in the store-in-store experience, products, processes, systems, and reference resources, as well as ongoing skills practice and knowledge sharing. After completing the first 90 days of on-the-job training, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000. Actual incentives vary based on performance and full-time status. T-Mobile guarantees employees at least $20 per hour inclusive of base pay and incentives.

Requirements

• High school diploma or GED.
• At least 18 years of age.
• Legally authorized to work in the United States.
• Required skills: communication, relationship building, customer education, sales, customer communications, customer satisfaction management, product knowledge, leadership, customer referrals, sales prospecting, sales techniques, consultative selling, customer service, customer engagement, coaching, and customer needs identification.

Nice To Haves

• Six months of customer service and/or sales experience in a retail environment.

Responsibilities

• Proactively engage a broad range of customers in a high-traffic retail environment.
• Use digital tools and effective communication to educate customers and showcase T-Mobile warehouse/club member benefits.
• Complete training on the store-in-store experience, products, processes, systems, and reference resources; continually learn and improve skills.
• Practice skills, share knowledge, and participate in store operations.
• Provide friendly, exceptional customer service; establish rapport, trust, and loyalty while matching the pace of each customer.
• Proactively attract potential customers to drive sales activity at the location.
• Follow up with customers, collect referrals, handle Be Back processes, and build relationships with new and existing customers.

Benefits

• Annual stock grant.
• Employee stock purchase plan.
• 401(k).
• Access to free, year-round money coaches.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Flexible spending account.
• Paid time off and up to 12 paid holidays.
• Paid parental and family leave.
• Family-building benefits.
• Back-up care.
• Enhanced family support.
• Childcare subsidy.
• Tuition assistance.
• College coaching.
• Short- and long-term disability coverage.
• Voluntary AD&D coverage.
• Voluntary accident coverage.
• Voluntary life insurance.
• Voluntary disability insurance.
• Voluntary long-term care insurance.
• Mobile service and home internet discounts for eligible employees.
• Pet insurance for eligible employees.
• Commuter and transit programs for eligible employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED